Job Title: Field IT Technician
Location: Remote, with travel to Cobham (Head Office) and sites across Surrey (mainly), Kent & North London
Job Type: Part-time (22.5 hours/week) - Flexibility provided on days
Salary: £16,200 – £18,000 (£27,000 – £30,000 FTE)

WHY APPLY

• Join a purpose-led, inclusive organisation making a meaningful impact in later living
• Remote-based role offering flexibility and variety
• Opportunities for career development and progression
• Competitive salary and benefits, including healthcare cashback and an electric vehicle scheme
  If you’re a motivated IT support professional looking for a varied, people-focused role with a growing care business, we’d love to hear from you

ABOUT THE ROLE

We are proud to be working exclusively with a leading and growing residential care provider to recruit a Field IT Technician. This is a remote-based role supporting a portfolio of later living communities. You’ll deliver first-line IT support, provide hands-on troubleshooting during scheduled site visits, and manage a range of IT services, including hardware, software, and cloud systems. Travel is required to Cobham (head office) and locations including Mill Hill, Sidcup, Leatherhead, Woking, Ewell, Godalming, with further sites opening soon in Hampton Court and Banstead. Occasional out-of-hours support may be required.

KEY RESPONSIBILITIES

• Respond to and manage IT support tickets via phone and email
• Deliver first-line remote support and escalate complex issues when necessary
• Conduct site visits for break-fix diagnostics, hardware installation, and maintenance
• Administer Office 365, SharePoint, MFA, email accounts, and backups
• Maintain IT equipment, including laptops, PCs, printers, and phones
• Perform routine system checks and troubleshooting