Field Manager at HomeServe USA.

Town of Oyster Bay, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

138768.71

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Management, Plumbing Management, Union Workforce Management, Performance Monitoring, Customer Service, Technical Training, Recruitment, Payroll Approval, Microsoft Word, Microsoft Outlook, Microsoft Excel, Communication Skills

Industry

Consumer Services

Description

[https://recruiting.ultipro.com/HOM1007HSUC/JobBoard/04366c17-7ee4-499a-a9e9-38ae46d03ef6/Styles/GetLargeHeaderLogo?brandId=03649e58-f98e-452f-bfc2-7ced5e48e9cd&m=638133814673920000] Position Overview: The HVAC Field Manager role will be reporting to the General Manager. This role will provide the necessary management of the in-home field technicians in the performance of their duties with Plumbing and HVAC repairs and installations. As needed this position will assist in the training, provide evaluation and feedback, discipline and motivation to achieve expected Key Performance Indicators. Responsibilities: * Ensure business standards are achieved and maintained by all technicians in the repair and installation process. * Spend 70% of time in field with technicians, educating and developing less skilled into adequately skilled employees, motivating skilled technicians, and enhancing customer service skills in all technicians. * Ensuring adequate Technician field coverage for a seven-day, 365-day operation of service and installations. * Monitor performance proactively by field visits, customer contact, report analysis, and reaction to feedback. * Respond to all Customer complaints, compliments and inquires in a timely manner. * Perform equipment replacement estimates on condemned equipment. * Interview and hire new technicians as needed. * Identify areas of needed improvement and work to correct those areas. * Understand and follow union CBA where it applies. * Interact with Field Training Manager for course needs and development. * Payroll approval for all direct reports. Job Requirements: * Minimum of 5 years management experience with serving and installations in the Plumbing and HVAC field. * Effective Management of a unionized workforce consisting of 10-20 Field Technicians desirable * Excellent writing and verbal communication skills * Team player * Field Oriented, in-depth knowledge of HVAC field and Management focus * Ability to perform multiple tasks simultaneously on a regular basis. * Microsoft Word, Outlook and Excel proficient. Starting Salary Range: $90,000.00 - $138,768.71 Annual Bonus Potential: 10% Minimum Physical Requirements: The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low. This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be con #HSES

Responsibilities

Manage in-home field technicians performing HVAC and plumbing repairs and installations to ensure business standards are met. Spend the majority of time in the field educating staff, monitoring performance, and resolving customer complaints.