COMPANY OVERVIEW:

We are a leading provider of network infrastructure services, partnering with major clients to ensure optimal performance and reliability. We are seeking a skilled and detail-oriented Field Network Technician for a specific line testing project.

JOB DESCRIPTION:

We are looking for a highly reliable and technically proficient Field Network Technician to execute a precise line testing procedure. This is a hands-on, project-based role where you will be responsible for locating a specific network line, establishing a connection, and facilitating remote access for our engineering team. Success in this role requires strict adherence to instructions, excellent problem-solving skills, and clear communication.

QUALIFICATIONS & SKILLS:

• Proven experience in a field technical, network testing, or IT support role.
• Strong understanding of basic network principles and hardware (Ethernet cables, network ports, etc.).
• Ability to follow detailed technical instructions with a high degree of accuracy.
• Self-sufficient and able to work independently on-site with minimal supervision.
• Excellent troubleshooting and problem-solving skills.
• Strong professional communication skills, both written and verbal.
• Must have a valid driver’s license and reliable transportation.

• Travel to the designated site to perform network line testing.
• Locate the specific network line and interface (GX Box) using the provided device and circuit IDs (SCJ-OC-007878-1 / LAX/SJC/LE-738035).
• Correctly connect a laptop to port 5 of the identified GX box using an RJ45 network cable.
• Establish an internet connection for the laptop by connecting it to a personal mobile hotspot.
• Confirm successful internet access on the laptop.
• Open the AnyDesk remote access application and initiate a remote assistance session with our support team.
• Maintain clear and timely communication with the project coordinator via WhatsApp or WeChat throughout the process.