Field Operations Dispatcher - Oasis at Death Valley at Xanterra Travel Collection

Furnace Creek, California, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, CMMS, Inventory Control, Customer Service, Scheduling, Workflow Management, Vendor Communication, HotSOS, Mechanical Parts Knowledge, Warehouse Operations

Industry

Hospitality

Description

Overview Live. Work. Explore. as a part of our Engineering & Maintenance team at the Oasis at Death Valley! The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park. The Oasis operates the historic AAA Four Diamond Inn and Ranch, restaurants, gift shops, and the world's lowest elevation golf course. Both hotels are open year-round and feature swimming pools fed by naturally warm local springs. We’re hiring a Field Operations Dispatcher to Live. Work. Explore. in Death Valley National Park! Job Summary: The Field Operations Dispatcher supports the CMMS Administrator and Tradesmen by managing incoming orders, coordinating with internal and external stakeholders and ensuring timely delivery of services and goods. The Details: Position Type: Full-Time, Year-Round Season Dates: As soon as possible Pay: $20.45 Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why the Oasis at Death Valley? Death Valley National Park is in the northern Mojave Desert in California and is the largest National Park outside of Alaska. With incredibly diverse ecosystems, sand dunes, mountains, and America's lowest elevations, Death Valley is an incredible place to call home. We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. Life at the Oasis: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost Free on-site laundry facility, Wi-Fi (limited bandwidth) A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world! Benefits: Medical, Dental, Vision Paid Time Off and Holidays Disability Insurance 401k with match Life and AD&D Insurance Employee Assistance Program Wellness Programs Learning and Development Programs Perks: Free Death Valley National Park pass Free access to pool, golf course, rec center, gym and sports court Retail, Lodging and Travel Discounts Planned employee trips and activities $350 Referral Bonus Program The adventure of a lifetime! Responsibilities Coordinates field staff, equipment and service schedules Assigns service technicians for specific daily duties Dispatch assigned personnel daily to ensure workflow through HotSOS and ensure workorders are closed in accordance to budget, quality and safety standards. Manage day to day execution of projects and those as assigned by Director and Assistant Director of Engineering through HotSOS and other systems. Receive and process incoming parts/maintenance requests from guest and employees and other departments. Verify for accuracy, input in systems and dispatch to appropriate Maintenance Technicians for service. Provide exceptional customer service by promptly responding to inquiries, resolving complaints, and addressing customer concerns related to parts and services and maintenance. Ensure accurate and timely completion of paperwork and job orders. Provide needed parts for repair and maintenance of facilities. Provide control and accountability of inventory. Provide support and input for further development of computerized maintenance tracking system. Prepares work orders, the closing of work orders and executes the dispatch of service calls to the appropriate crew. Supports the CMMS Administrator as required. All other duties as assigned. Qualifications Knowledge of mechanical parts preferred. Ability to verbally communicate with vendors. Ability to provide a physical count of stock items. Must possess a valid driver’s license. Warehouse experience helpful. Physical Requirements include: Must be able to lift 30 pounds. Must be able to bend, push, pull, kneel, lift and stand for extended periods of time. Must be able to work in extreme temperatures We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Responsibilities

Coordinates field staff, equipment, and service schedules using HotSOS to ensure timely completion of maintenance work orders. Manages incoming parts requests, maintains inventory accountability, and provides customer service to resolve maintenance concerns.