Field Operations Manager at ALFF CONSTRUCTION LLC

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Client Relationships, Inventory Management, Equipment Maintenance, Problem-Solving, Communication, Team Leadership, Safety Compliance, Analytical Skills, Procurement, Vendor Management, Scheduling, Training, Mechanical Aptitude, Bilingual Communication, Eco-Minded Practices

Industry

Description

Description Title: Field Operations Manager Location: Remote-Chicago, IL Travel: 30-40 % About Ice Solutions: Ice Solutions is a nationwide leader in snow and ice management and was founded on nearly three decades of facility maintenance expertise and a mission to raise the bar in winter safety. Headquartered in Omaha, NE, we deliver smarter, eco-minded de-icing solutions through our flagship product, ARCTIC ARMOR™—engineered for precision, tested in real-world conditions, and trusted to protect people, properties, and the planet. Serving both residential customers and commercial clients nationwide, Ice Solutions provides reliable, consistent, and sustainable ice control designed to reduce winter risk and keep every surface safe and accessible. We are seeking a motivated Field Operations Manager to oversee operations within our Chicago, IL territory. This role focuses on managing day-to-day field operations, building strong client relationships, and ensuring the consistent production and delivery of our ARCTIC ARMOR™ product. You will be responsible for coordinating equipment upkeep, ordering and managing inventory, and supporting safe, efficient, and reliable service across residential and commercial clients. The ideal candidate brings experience in operations management or field leadership, with strong organizational skills and a proven ability to balance client needs with operational demands. You thrive in a fast-paced environment, excel at building trusted relationships, and take ownership in ensuring both teams and equipment perform at the highest level to deliver safe, sustainable solutions to our customers. Key Responsibilities: Oversee daily field operations within the assigned territory, ensuring efficiency, safety, and alignment with company standards. Manage client relationships by serving as the primary point of contact, addressing concerns, and ensuring high levels of customer satisfaction. Coordinate production and delivery of ARCTIC ARMOR™ products to residential and commercial clients, ensuring quality and timeliness. Maintain equipment and vehicles by scheduling routine upkeep, troubleshooting issues, and coordinating necessary repairs. Monitor and manage inventory levels, including ordering, receiving, and tracking stock to ensure consistent availability of products. Support and lead field staff by providing direction, training, and accountability to achieve performance goals. Ensure compliance with safety protocols, environmental standards, and company policies during all field operations. Track operational performance and provide regular reporting to leadership on production, service levels, and client satisfaction. Other Responsibilities: Perform additional duties as assigned. Adhering to Ice Solutions' values and professionalism Weekends/nights may be required Requirements Minimum Qualifications: 3–5 years of experience in operations, field management, or a related leadership role. Strong organizational and problem-solving skills with the ability to manage multiple priorities. Proven ability to build and maintain strong client relationships across residential and commercial accounts. Hands-on experience with equipment maintenance, scheduling, and operational troubleshooting. Proficiency in inventory management and ordering processes. Procurement or vendor management experience is a plus. Excellent communication and interpersonal skills, with the ability to lead and motivate field teams. Knowledge of safety standards, compliance requirements, and best practices in field operations. Ability to thrive in a fast-paced environment, adapt to seasonal demands, and deliver results under pressure. Valid driver’s license; willingness to travel within assigned territory as needed. Resilient, coachable, and open to feedback; eager to grow. Team-oriented, collaborative, and aligned with Ice Solutions' culture of integrity and relationships. Preferred Qualifications: Experience in snow and ice management, landscaping, construction, or a related field in the service industry. Background in procurement, vendor relations, or supplier negotiations. Familiarity with eco-minded or environmentally sustainable products and practices. Proficiency with scheduling, work order, or inventory management software. Strong analytical skills with the ability to track metrics and identify process improvements. Bilingual communication skills (English/Spanish) are a plus for client and field staff interactions. Mechanical aptitude for troubleshooting and training staff on equipment use. Computer Skills: Quick learner with the ability to adopt and navigate new software platforms. Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint), Microsoft Teams, and SharePoint. Working knowledge of CRM systems, with preferred proficiency in Salesforce. Benefits: At ICE, we strive to provide you with a comprehensive and valuable benefits package as an important part of your overall compensation. Our affordable and competitive benefits include: Medical, dental, and vision insurance Life and disability insurance (short and long-term) Employee Assistance Program (EAP) 401K with company match Health Savings Account (HSA) Why Join Ice Solution: At Ice Solutions, we value leadership, innovation, and attention to detail. As part of our team, you’ll have the opportunity to work with a company that cares about its clients and employees, while enjoying the freedom to grow professionally in a dynamic and supportive environment. EEO/AA/Vets/ADA

Responsibilities

Oversee daily field operations within the assigned territory, ensuring efficiency, safety, and alignment with company standards. Manage client relationships and coordinate production and delivery of ARCTIC ARMOR™ products to ensure quality and timeliness.