JOIN OUR TEAM: RESIDENTIAL FIELD SUPERVISOR AT HANDY HOUSEWIVES

Handy Housewives has been a leader in Residential Cleaning in Saskatoon since 2003, and we are looking for a dynamic Field Operations Manager. We are expanding our team to include another professional who embodies our core values and is committed to upholding our standard of excellence in residential cleaning and team leadership.

POSITION OVERVIEW:

The Field Operations Manager is responsible for overseeing Team Pod Leaders and their teams. The primary function is ensuring the efficiency of operations and to assure the delivery of high-quality of cleaning services for our clients. This position requires a candidate that aligns with the company’s mission statement and core values, demonstrating integrity and professionalism in all facets of work. The individual must have strong organization skills, excellent communication and leadership skills. The Field Operations Manager will be the primary leader in hiring & educating staff, ensuring high-quality service delivery, handling in person customer interactions, and implementing efficient operational procedures. A strong understanding of Handy Housewives policies and procedures, operational knowledge, along with a commitment of excellence and positive attitude will be essential to the success of this position.

QUALIFICATIONS:

• Proven experience in Operations Management or Supervision, preferably in the cleaning or service industry.
• Strong leadership and team management and training skills.
• Excellent organizational and problem-solving abilities.
• Ability to prioritize and manage multiple tasks effectively.
• Strong communication skills to interact with staff, clients, and management.
• Confident and proficient use of computer, basic office equipment, excel, word, email etc.
• Familiarity with scheduling software and inventory management tools.
• Ability to work flexible hours, including evenings and weekends to address staffing.
• Valid driver’s license and reliable transportation.

EXPERIENCE:

• 3–5 years of experience in an operations management or supervisory role, ideally within the cleaning industry or a service-based business.
• Proven experience in team leadership, scheduling, and performance management.
• Strong background in customer service, with experience handling client relations and resolving complaints.

SKILLS AND ABILITIES:

• Leadership Skills: Ability to motivate and manage a team effectively, ensuring high performance and consistent results.
• Organizational Skills: Ability to multitask, prioritize, and manage multiple job sites or schedules at once.
• Attention to Detail: Ensuring cleaning tasks meet company standards and that staff perform duties with a focus on quality and consistency.
• Problem Solving: Capacity to resolve issues quickly, whether related to customer complaints, team challenges, or operational inefficiencies.
• Communication Skills: Strong verbal and written communication skills for interacting with clients, staff, and owners.
• Customer Service Orientation: Focused on delivering a positive client experience, handling concerns, and ensuring satisfaction.

TECHNICAL SKILLS:

• Familiarity with scheduling software (e.g., Jobber, Excel) to manage staff, appointments, and jobs.
• Proficient in using Microsoft Office (Word, Excel, Outlook) for reporting, scheduling, client correspondence and administrative tasks.

Please refer the Job description for details