Field Operations Manager at OEM Remanufacturing Company Inc

Tumbler Ridge, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

145000.0

Posted On

13 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervisory Skills, Decision Making, Problem Solving, Communication, KPI Analysis, Relationship Management, Customer Focus, Financial Planning, Budgeting, Forecasting, Performance Management

Industry

Industrial Machinery Manufacturing

Description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent Position Overview: Responsible for managing all field customer interactions and communications in conjunction with effectively managing and scheduling service work and resources to meet customer expectations for equipment service and maintenance and accountable for overseeing the end-to-end service process including time entry for field operations. The expected pay range for this position is between 125-145K. Actual salary will be based on the successful candidates experience. This position is located in Tumbler Ridge and will be working a 14 x 14 continuous shift. Job Description: Safety leadership – lead, demonstrate and champion a healthy and safe work environment ensuring that all safety standards, policies, procedures and compliance requirements are communicated, implemented and followed People Leadership – responsible for the day-to-day leadership of staff, including recruitment, orientation, coaching, mentoring, employee engagement, and performance feedback and supporting growth and development opportunities. Result Management – responsible for reviewing results daily, weekly and monthly with direct report including managing SWIP Velocity Management – responsible for bridging customer interaction with repair execution by working with the field service supervisor(s) for scheduling priories in field and dispatching Specific Skills: Demonstrated effective leadership and supervisory skills Strong decision making and problem solving skills Strong communication skills to engage, motive and lead employees Ability to understand and interpret associated KPIs related to branch profitability Proven relationship management skills with a strong customer focus Knowledge: Strong understanding of the Caterpillar product line and Caterpillar processes (goodwill, product health and structure, etc.) Strong understanding of the National Safety Code (NSC) Strong understanding of CAT and non-Cat warranties Understanding of the collective agreement, performance management and disciplinary processes and the principles of high performance leadership Strong understanding of business acumen and financial planning, budgeting and forecasting Experience: Previous experience with Caterpillar equipment/engines Accountability: Accountable for ensuring the training of employees and check regularly to ensure they are using equipment properly and following safe work procedures Accountable to understand the OH&S requirements for their worksite as well as apply the Finning (Canada) Health and Safety management system to aid in meeting these requirements Accountable for managing service trucks, NSC compliance and tooling for the field operations Accountable for developing, maintaining and fostering a healthy relationship with the union and unionized employees Accountable to ensure work orders are closed and invoiced at a timely manner At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. About Us Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

Responsibilities

Manage field customer interactions and schedule service resources to meet equipment maintenance expectations. Oversee the end-to-end service process, including safety leadership and the day-to-day management of staff and field operations.