Field Operations Manager (Sales Development & Corporate Sales) at Glean

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

180000.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Operations, Revenue Operations, Pipeline Management, Forecasting, Workflow Automation, Business Intelligence, Analytical Skills, Cross-Functional Collaboration, Territory Planning, Quota Management, Data-Driven Decision-Making, Process Improvement, Sales Support, Organizational Skills, Attention to Detail, Adaptability

Industry

Software Development

Description

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role: Glean is seeking a Field Operations Manager (Sales Development & Corporate Sales) to lead and optimize the operational strategy for their global Sales Operations team. The role focuses on guiding sales leaders with actionable insights in pipeline coverage, territory design, and quota management, while owning critical processes like forecasting and workflow automation. Candidates are expected to have at least 3 years of experience in sales, field, or revenue operations, particularly within SaaS or high-growth tech environments. Strong analytical skills with business intelligence tools, experience driving revenue growth, and the ability to thrive in a fast-paced, cross-functional setting are essential. The Senior Manager will collaborate with Sales, Marketing, Finance, and Product teams, proactively resolve operational challenges, and play a pivotal role in supporting Glean’s rapid expansion and go-to-market excellence. You Will: Serve as the operational lead for sales leaders, delivering actionable insights to optimize pipeline coverage, territory design, and quota management Own the forecasting process, ensuring alignment between sales and finance, identifying risks through MEDDPICC/CoM qualification, and driving actions to maintain a healthy pipeline. Streamline workflows by identifying inefficiencies, implementing scalable processes, and leading AI-driven automation initiatives, in collaboration with Sales Systems and Process, to enhance sales team capacity. Enable revenue growth by consulting on and QA’ing real-time dashboards and reports, leveraging analytical tools like Sigma, to support data-driven decision-making and accountability. Manage territory planning and quota-setting processes for rapid sales team expansion, ensuring equitable coverage and governance, aligned with Field Operations’ regional focus. Partner with Marketing, Finance, and Product teams to execute cross-functional initiatives, such as new sales programs or tool rollouts, incorporating Command of the Message principles for customer-centric outcomes. Act as the escalation point for critical operational issues, resolving challenges and aligning with Glean’s broader GTM strategy to scale operational excellence. Lead initiatives to scale all sales ops deliverables including but not limited to; forecasting, reporting, and resource allocation systems About You: 3+ years of experience in sales operations, field operations, or revenue operations, with significant exposure to sales teams and SaaS go-to-market models; experience in high-growth AI or technology companies is highly preferred. Strong understanding of sales support roles, business metrics, and best practices for driving growth, with expertise in pipeline management Strong ability to build cross-functional relationships with sales and internal stakeholders, ensuring effective collaboration and alignment on deal objectives. Excellent organizational skills, attention to detail, and the ability to manage multiple tasks and projects impacting the entire organization. Basic proficiency in business intelligence tools (e.g., Sigma, Tableau) and strong analytical skills to support data-driven decision-making. Ability to thrive in a dynamic, fast-paced environment, quickly adapting to new challenges and acquiring new skill sets as needed. Location: This is hybrid role based in our San Francisco office Compensation & Benefits: The standard base salary range for this position is $150,000 - $180,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Responsibilities

Lead and optimize the operational strategy for the global Sales Operations team, providing actionable insights for pipeline coverage and quota management. Own the forecasting process and streamline workflows to enhance sales team capacity and drive revenue growth.