POSITION SUMMARY:

The Field Operations Manager is responsible for supporting the day-to-day operations across all Sloomoo locations by partnering closely with General Managers to ensure an exceptional guest experience, a safe and efficient work environment, and strong team support. This role reports directly to the VP of Operations and collaborates cross-functionally with HR, Marketing, and Retail. The ideal candidate brings strong leadership, organizational, and problem-solving skills to drive operational excellence, foster team development, and support company-wide goals.

QUALIFICATIONS:

• 7+ years of progressive operations or management experience, ideally in hospitality, entertainment, or retail, with at least 2–3 years in a multi-location or field support role.

• Proven leadership skills with the ability to inspire, coach, and hold teams accountable.

• Excellent communication, time management, and organizational abilities.
• Strong problem-solving mindset with a detail-oriented, hands-on approach.
• Experience collaborating cross-functionally with HR, marketing, and retail teams.
• Comfortable working evenings, weekends, and holidays — our busiest and most joyful times.
• Familiarity with POS, scheduling, and ticketing systems is a plus.
• A passion for creating exceptional guest experiences and delivering joy in a fast-paced environment.

RESPONSIBILITIES:

• Partner with General Managers to oversee daily venue operations, including guest services, retail, events, and team support.

• Support GMs with hiring, onboarding, scheduling, and performance management for hourly and lead staff.

• Ensure consistent execution of operational standards, SOPs, brand guidelines, and safety protocols across locations.
• Monitor guest experience metrics (e.g., NPS), address on-site escalations, and implement solutions to drive satisfaction.
• Coordinate with HQ to execute retail merchandising plans, inventory audits, and floor resets.
• Collaborate with cross-functional teams to implement new programs, promotions, and experience updates.
• Support daily opening and closing procedures, ensuring completion of required checklists and readiness standards.
• Track labor, supply usage, and operational expenses to help locations meet budget targets.
• Conduct regular safety walkthroughs and ensure incident reports are completed and escalated within 24 hours.
• Promote a culture of joy, inclusivity, creativity, and accountability across all Sloomoo teams.
• Perform other duties as assigned.

7+ years of progressive operations or management experience, ideally in hospitality, entertainment, or retail, with at least 2–3 years in a multi-location or field support role.

• Proven leadership skills with the ability to inspire, coach, and hold teams accountable.
• Excellent communication, time management, and organizational abilities.
• Strong problem-solving mindset with a detail-oriented, hands-on approach.
• Experience collaborating cross-functionally with HR, marketing, and retail teams.
• Comfortable working evenings, weekends, and holidays — our busiest and most joyful times.
• Familiarity with POS, scheduling, and ticketing systems is a plus.
• A passion for creating exceptional guest experiences and delivering joy in a fast-paced environment