ABOUT US

We are a fast-growing ISP committed to delivering high-speed internet and fiber services to communities across the region. We are looking for a hands-on and experienced Outside Plant Operations Manager to oversee all day-to-day tasks.

QUALIFICATIONS & SKILLS

Industry experience: 5+ years in ISP, telecom, or network operations, preferably with Construction, Installation & Repair experience.
Leadership experience: Prior experience managing field technicians or technical teams, preferably in a union environment.
Technical knowledge: Understanding of fiber optic networks, RF systems, outside plant construction (both underground and aerial), and network troubleshooting.
Problem-solving & decision making: ability to make operational decisions, troubleshoot technical challenges, and handle customer escalations effectively.
Communication & collaboration: strong leadership, organizational, and communication skills.
Computer & reporting: Must be knowledgeable in computer and software systems such as the Microsoft 365 suite of products
Valid driver’s license & travel: Must be able to travel between communities as needed.
Job Types: Full-time, Permanent
Pay: $80,000.00-$100,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Ability to commute/relocate:

• Campbell River, BC V9W 7Z8: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Management: 3 years (required)
• ISP, telecom, or network operations: 5 years (required)
• Construction or Installation & Repair: 2 years (preferred)

Location:

• Campbell River, BC V9W 7Z8 (preferred)

Work Location: In perso

KEY RESPONSIBILITIES, INCLUDING BUT NOT LIMITED TO:

Team Leadership & Operations

• Manage training and ongoing performance management of the technician workforce, ensuring quality and safety standards are met
• Serve as a focal point to align all outside plant teams (placers, splicers, install technician, construction teams, etc.), ensuring efficient coordination and execution of projects.
• Work closely with Project Management to ensure project goals are met.
• Work closely with fleet management to ensure all fleet assets are kept in excellent working condition.
• Supervise and support field technicians, ensuring quality service installations and repairs.
• Work closely with dispatch, customer service, and other departments to streamline operations.
• Develop schedules, manage workloads, and ensure efficient use of resources.
• Support in warehousing and inventory management.

Network & Infrastructure Management

• Collaborate with construction foremen to ease the installation of FTTH, both aerial and underground.
• Oversee FTTH deployments across our service area, DOCSIS plant maintenance, and other network projects.
• Ensure compliance with installation standards, safety protocols, and best practices.
• Work with design, networking, & vendors to troubleshoot network issues and optimize performance.
• Customer experience & community relations.
• Act as a point of contact for customer escalations and service concerns.
• Foster strong relationships with local stakeholders, including community leaders and property managers.

Budget & Procurement

• Aid in managing budgets for labor, materials, and equipment.
• Coordinate inventory needs and ensure technicians have the necessary supplies.