Field Operations Supervisor Non-CDL - City at OKC Career Site

Oklahoma City, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

47.3

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Practices, Work Procedures, Safety Procedures, Communication, Coordination, Report Preparation, Decision Making, Prioritization, Field Service Management Software, SAP, Electronic Work Orders, Timekeeping Applications, Microsoft Office, Coaching, Mentoring, Conflict Resolution

Industry

Government Administration

Description

PAY AND FAIR LABOR STANDARDS ACT (FLSA) STATUS: Pay Range: 513NE Hourly Rate: $30.94 - $47.30 FLSA Status: Non-Exempt The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy. APPLICATION, HIRING, AND BACKGROUND When completing the application, applicants will be asked to respond to application questions. These application questions are based on the Job Requirements for the position. Completion of the application questions is required. Applicant responses to the application questions must specifically answer the questions asked. Responses to application questions must be supported by work history/information listed on the application/resume, sufficient to demonstrate qualifications for the position. Applicants may upload only two attachments. Attachments may include, but are not limited to a resume, cover letter, DD214 or NGB Form 22, transcripts, etc. Applicants may also choose to combine documents into one field for upload. Applications may not be reviewed if specific responses to application questions have not been provided. Each application submission is reviewed independently. For detailed information about the City’s hiring and background processes, check out the: Quick Guide to Hiring and Background Checks If you have questions, check out the: Frequently Asked Questions TOTAL REWARDS At the City of Oklahoma City, our Total Rewards package is designed to honor your service, fuel your growth, and support every part of your life. We offer: Competitive pay An average of $22,000 annually contributed toward your benefits and retirement A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development Explore all the ways we invest in you: City of Oklahoma City Total Rewards POSITION DESIGNATION This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license. DEPARTMENTAL INFORMATION This announcement will be used to fill a Field Operations Supervisor vacancy in the Field Operations work section. The position works in tandem with other Field Operations Supervisors and will be responsible for supervising management, AFSCME and part-time employees. JOB SUMMARY This position is located in the Customer Service Division of the Utilities Department within the City of Oklahoma City. This position is located is under the direction of an immediate supervisor. Employees of this classification perform work of a responsible supervisory level and perform project-related administrative duties. Employees under the direction of a Field Operations Supervisor are assigned to semi-skilled and technical trades classifications routinely involved in field maintenance or construction activity. ESSENTIAL JOB FUNCTIONS Prioritizing and distributing assignments to a specialized work unit or multiple work crews. Reviewing work orders and scheduling work activities. Demonstrating proper safety and work procedures to subordinates, to ensure the efficient and safe completion of their assignments. Compiling information for reports, budget, goals and objectives. Performing routine inspections of work in progress and upon completion. Recording and reporting work progress. Maintaining records of maintenance and equipment usage. Responding to routine resident complaints or inquiries by correcting problems or investigating the nature of complaints and responding verbally or in writing. VETERANS PREFERENCE Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference. To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement. MINIMUM REQUIREMENTS Possession of a high school diploma, GED, or equivalent. Possession of a valid Driver License (Operator or higher). Possession of an Oklahoma Department of Environmental Quality (DEQ) Waterworks Operator, Wastewater Works Operator or Distribution and Collection Technician or Operator Certification for Utilities Department positions (Required Class Certification dependent on position(s) supervised). Possession of an Oklahoma State Journeyman’s Mechanical License or higher or an Oklahoma State Journeyman’s Plumbing License or higher for General Services Department positions. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of and skill in applying supervisory practices. Knowledge of and skill in demonstrating work and safety procedures. Knowledge of subordinate’s duties and responsibilities. Skill in communicating effectively. Skill in coordinating multiple work assignments. Skill in standard report preparation. Ability to establish and maintain effective working relationships. Ability to make decisions and set priorities. Willingness to assume responsibility for workers and equipment. PREFERRED QUALIFICATIONS Experience using software applications such as Field Service Management (FSM) or other similar mobile workforce solutions, SAP or other billing systems, electronic work orders, timekeeping applications, and Microsoft Office. Experience supervising, coaching and mentoring a diverse work group to promote performance and morale. Skilled at communicating to resolve complex and/or controversial issues to include billing complaints and identifying causes of high-water consumption. Experience upholding and demonstrating safe work practices to minimize risk of injury or property damage. COMPETENCIES One City, One Team (Teamwork/Team Oriented) (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member; (3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results; (5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience; (6) actively listens, clarifies information as needed; (7) [Core Value One City, One Team] shares information, resources and solutions across departments; (8) [Core Value One City, One Team] asks for help early and offers it often; (9) [Core Value One City, One Team] collaborates across teams before decisions are made. Service First (Customer Centric) (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner; (3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers; (4) supports the Department/City's mission; develops and executes strategies with the customer in mind; (5) [Core Value Service First] acts quickly and follows through until the job is complete; (6) [Core Value Service First] serves everyone with genuine respect, diligence and professionalism; (7) [Core Value Service First] makes decisions with the people we serve in mind. Respect Always (Leads Through Influence) (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals; (3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved; (5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative). (6) [Core Value Respect Always] listens with curiosity and speaks with care; (7) [Core Value Respect Always] embraces different perspectives and lived experiences; (8) [Core Value Respect Always] gives feedback constructively and receives it openly. Own the Outcome (Execution and Results) (1) Sets well-defined and realistic goals and high standards of performance for self or self and others; (2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results; (4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities; technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes; (7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources; (9) makes data-driven recommendations/decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission; (11) [Core Value Own the Outcome] takes initiative to fix it or escalates issues; (12) [Core Value Own the Outcome] follows through on commitments; (13) [Core Value Own the Outcome] speaks up when accountability is missing. Keep Getting Better (Commitment to Continuous Improvement) (1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes; (2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources; (4) makes data-driven recommendations/decisions and achieves results; (5) [Core Value Keep Getting Better] takes time to reflect and act on what is working and what is not; (6) [Core Value Keep Getting Better] learns from mistakes without blaming; (7) [Core Value Keep Getting Better] supports self and other’s development and growth. Empathetic Leadership (1) Fosters a workplace where employees are engaged; (2) seeks to know and learn about, and respects the values, attitudes, and beliefs of others; (3) welcomes varied ideas, perspectives, and thoughts when carrying out the work of the organization and making decisions; (4) builds trust through transparency, open communication, feedback, consistency, and humility; (5) seeks to build high performing teams through practices that demonstrate a commitment to hiring the most qualified candidates; promotes advancement opportunities for all (e.g., coaching, mentoring, providing personal and professional development opportunities); (6) resolves conflict and maintains effective working relationships with others through open dialogue, collaboration, empathy, active listening, understanding, tact, diplomacy, and professionalism; (7) treats others with fairness and dignity; (8) demonstrates emotional maturity; and (9) recognizes contributions and celebrates accomplishments. Note: This competency is not applicable for employees who are not supervisors. Judgment (1) Plans, coordinates, and executes business functions efficiently, effectively, and in a fiscally responsible manner; (2) identifies risks and develops and implements measures to avoid, mitigate, or minimize those risks; (3) makes effective, timely, well-informed, objective, and transparent work-related decisions; (4) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (5) uses resources effectively to achieve results aligned with organizational priorities; (6) applies understanding of financial management/budgeting principles to ensure decisions are fiscally sound and responsible and in accordance with policies, procedures, processes, rules, regulations, and laws; (7) makes business decisions that drive positive, fiscally responsible performance; (8) manages ambiguity, business insight, financial acumen, makes decisions using data and insight that achieves the best outcome for the department and City. Talent Development (1) Provides tools, materials, equipment, and resources; (2) provides performance feedback, coaching, mentoring, encouragement, and support; (3) discusses personal and professional goals; (4) provides formal and informal learning and development opportunities that support achievement of personal and professional goals; (5) attracts and develops talent; (6) manages performance throughout the department or City; (7) sets the leadership tone for area of responsibility. Note: This competency is not applicable for employees who are not supervisors. Strategic Thinking (1) Thinks conceptually, imaginatively, and systematically; (2) envisions the future; (3) defines the vision, direction, and goals; (4) develops a road map for achievement; (5) anticipates change and plans for it; (6) considers long-term value and consequences; (7) influences others to achieve results; (8) understands where the organization is headed; knows the organization's mission and functions, and how its social, political, and technological systems work; (9) aligns business strategies to long-term success of the City; (10) sets the vision, direction and compelling course of action; (11) operates effectively within the systems, programs, policies, procedures, codes, ordinances, rules, and regulations of the organization; (12) knows industry and stays ahead of best practices; (13) understands the political environment, management priorities, staff roles and responsibilities, and grasps external factors impacting the organization; (14) identifies when issues need to be escalated to higher authorities and effectively alerts appropriate officials. Agility (1) Values collaboration, communication, and feedback and is flexible and open to new ideas; (2) learns rapidly and transforms learning into action; (3) examines processes and practices to perform work most effectively; (4) demonstrates courage and willingness to take calculated risks; (5) assesses readiness; proposes new approaches, methods, and technologies plans, implements, and evaluates change in a transparent, positive, and thoughtful manner; (6) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations; (7) rapidly adapts to change and leads others through change, while producing tangible results and identifying new opportunities. WORKING CONDITIONS Frequently outside, exposed to heat, cold, humidity, and rain, etc. Local travel daily. Subject to working on or around slippery surfaces such as wet streets, mud, and oil. Possibility of working up to twenty (20) feet above ground level. Subject to working near moving objects such as traffic and machinery. May be exposed to pronounced strain or vibration, high concentration of dust, and intermittent or continued loud and insistent noises when operating equipment. Possibility of occasional exposure to agents which may cause allergic reactions, such as, bee or wasp stings, poison oak, ivy, and sumac. May work near high voltage electricity, pressurized components, and highly combustible materials. Exposed to chemical irritants or noxious odors such as pesticides, fertilizers, cleaning solutions, etc. Occasionally required to change work hours or work beyond normal workday. May be required to work weekends and holidays. Note: Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department. PHYSICAL REQUIREMENTS Strength enough to lift, push, pull, or carry materials up to ninety-five (95) pounds such as cement filled bags, machinery, and equipment. Stamina enough to exert oneself physically throughout the workday. Flexibility enough to bend, twist, and reach to perform repetitive tasks. Mobility enough to continuously move oneself from place-to-place. Manual dexterity enough to use hand tools. Vision, speech, and hearing enough to meet the essential functions of the job. Note: The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. OTHER DETAILS Pay Method: City employees are required to receive pay electronically, either via direct deposit or pay card. Former Employees: If this position is open to external applicants and you are a former employee, you must be eligible for rehire to participate in any selection process. If you are unsure of your rehire status, please contact the Human Resources Department at (405) 297-2530. If your rehire status has been coded “Not Eligible,” “Eligible 3,” or “Conditional,” you will need to request a review of your rehire status through the Human Resources Department’s Employee and Labor Relations Division. Background Investigation, Drug Testing, Physical Examination: Upon a conditional offer of employment/acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants. Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment. If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants. If the position accepted is safety sensitive and/or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test. A copy is also available at the link below: HRB 25-01 Drug and Alcohol Testing Procedure If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check. Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test. If the position accepted includes a lift/push/pull/carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination. AN EQUAL OPPORTUNITY EMPLOYER If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530. The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, religion, sex (including pregnancy, actual or perceived sexual orientation, and gender identity and/or expression), national origin, age, disability (mental or physical) and genetic information (including family medical history). About Us Oklahoma City is one of the fastest-growing metros in the United States and is the 20th largest city in the nation. For nearly two decades our residents have continually invested in our community to make it a place people can find belonging, visit and call home. Our employees are at the heart of those investments–delivering essential services our residents expect and creating a strong and thriving city for all people. Visit Oklahoma City--A Great Place to Live and Work! to learn more about our city. Our Vision: A vibrant, diverse, safe, and welcoming community Our Mission: Deliver exceptional service to residents and visitors Our Values: One City, One Team. Service First. Respect Always. Own the Outcome. Keep Getting Better. We are proud to be recognized by Forbes as #20 on the list of America’s Best Employers by State (2025) and even prouder of the people who make that possible. Join our team and build a fulfilling career in public service, alongside talented, hardworking, and dedicated coworkers who provide essential services to thousands of residents and visitors every day. Our Total Rewards package (full-time employees) reflects our deep investment in our employees’ health, growth, and future, with an average of $22,000 per employee annually in benefits and retirement. Why? Because when our employees thrive, our city thrives.

Responsibilities

This role involves supervising management, union, and part-time employees within the Utilities Department's Field Operations section, requiring responsible supervisory work and administrative duties. Essential functions include prioritizing assignments, reviewing work orders, ensuring safety procedures are followed, compiling reports, performing inspections, and responding to resident inquiries.