Field Operations Training Manager at May Mobility

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Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

112000.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Safety Protocols, Performance Coaching, Adult Learning Principles, Learning Management System (LMS), Standard Operating Procedures (SOPs), Peer Mentorship, Training Design, Conflict Resolution, Psychological Safety, Data Analysis, Technical Communication, Defensive Driving, Performance Review, Instructional Design, LMS Administration

Industry

Urban Transit Services

Description

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces. Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us. The Role We are seeking a dynamic and safety-focused Training Manager to scale a role that will begin with leading a team of Advanced Autonomous Vehicle Operators and expand over time to broader training support. In this pivotal role, you will bridge the gap between technical operations and workforce development. You will not only manage the daily performance of high-level operators, but also design the educational infrastructure that allows them to mentor others and scale our operations safely. As a direct report to the Senior Training Manager, you will play a key role in defining training standards, managing our Learning Management System (LMS), and fostering a culture of continuous improvement and psychological safety. Essential Responsibilities Manage, coach, and support a team of Advanced Autonomous Vehicle Operators across multiple site locations, ensuring they adhere to the highest standards of safety and professionalism. Support onsite operations management personnel to ensure operators are maximizing autonomous capabilities while maintaining strict safety protocols. Review and audit operator reports regarding vehicle behavior, software errors, and disengagements to ensure feedback is clear, effective, and actionable for engineering teams. Foster a diverse and inclusive team environment, resolving conflicts and championing career development for direct reports. Apply Adult Learning Principles to design, implement, and update training programs. Develop and maintain a library of training reference materials, Standard Operating Procedures (SOPs), and job aids that are accessible and up-to-date. Mentor Advanced Operators on how to effectively train and develop peers, establishing a scalable peer-mentorship program. Administer the Learning Management System (LMS) to assign courses, track completion rates, and manage certifications. Analyze training performance metrics to identify knowledge gaps and areas for operational improvement. Collaborate with the Senior Training Manager to evolve the scope of the training program as the technology and fleet size grow. Who You Are A Proven Leader: You have experience managing diverse teams and know how to motivate individuals from various backgrounds to achieve a common goal. An Educator at Heart: You understand that people learn differently. You know how to break down complex technical concepts into digestible training modules. A Communicator: You possess exceptional written and verbal communication skills. You can translate technical vehicle data into clear training points and vice versa. Adaptable: You thrive in fast-paced environments where the scope of work evolves. You are comfortable building the plane while flying it. Skills and Abilities Ability to adjust management styles to suit a diverse team of operators, ranging from technical experts to those new to the technology. Skilled in delivering real-time, constructive feedback and conducting formal performance reviews that drive professional growth. Proficient in de-escalating team issues and fostering a culture of psychological safety where errors are reported without fear of retribution. Ability to create engaging training decks, one-pagers, and video tutorials that cater to visual, auditory, and kinesthetic learners. Confidence in delivering training sessions to large groups and leading "Train the Trainer" workshops for senior operators. The foresight to build training processes that can grow from a team of 10 to a team of 100 without losing quality. Technical skill in managing user hierarchies, course uploads, and reporting within Learning Management Systems (e.g., Litmos, Docebo, Canvas). The unique ability to translate complex engineering feedback into simple, actionable instructions for operators, and conversely, translate operator feedback into clear technical reports. A strong grasp of road safety laws and defensive driving techniques to effectively audit operator behavior. Ability to interpret training data and operational metrics to identify trends and training needs. Qualifications and Experience Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience: Required Qualifications: 3+ years of experience in Training Management, Learning & Development, or Operations Management. Demonstrated application of Adult Learning Theory (e.g., ADDIE, Kirkpatrick Model) in a professional setting. Hands-on experience administering an online LMS (e.g., Docebo, Canvas, TalentLMS) and proficiency in creating digital training materials. A clean driving record and a strong understanding of safety culture/protocol compliance. Strong emotional intelligence, conflict resolution skills, and the ability to give and receive constructive feedback. Desirable Qualifications: Experience in the Autonomous Vehicle, Transportation, or Logistics industries. Experience with instructional design software (e.g., Articulate 360, Adobe Captivate). Previous experience in a role requiring technical writing or technical reporting. Physical Requirements Standard office working conditions which includes but is not limited to: Prolonged sitting Prolonged standing Prolonged computer use Potential for occasional work outside of normal business hours Travel required? - Frequent: 26%-50% Benefits and Perks Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. Rich retirement benefits, including an immediately vested employer safe harbor match. Generous paid parental leave as well as a phased return to work. Flexible vacation policy in addition to paid company holidays. Total Wellness Program providing numerous resources for overall wellbeing Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May. Want to learn more about our culture & benefits? Check out our website! May Mobility is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis. Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary. Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know. Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners. Salary Range $78,000—$112,000 USD

Responsibilities

This role involves managing, coaching, and supporting a team of Advanced Autonomous Vehicle Operators across multiple sites while ensuring adherence to safety standards. The manager will also design the educational infrastructure, manage the LMS, and audit operator reports to provide actionable feedback to engineering teams.