Field Performance Advisor (FPA) at Software Technology Inc

Salt Lake City, UT 84111, USA -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 25

Salary

0.0

Posted On

08 Jun, 25

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Safety Regulations, Completion, Construction Processes, Operations, Suppliers, Teams

Industry

Logistics/Procurement

Description

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Responsibilities

Review and analyze site performance metrics, including but not limited to, cycle time, close out package (COP) first time right, (Job Hazard Assessment) JHA compliance, Ericsson tool utilization, build quality, and customer specific requirements.
Based on site review and analysis, identify Supplier performance areas in need of improvement, provide feedback on site performance metrics to Territory Director and Suppliers, and partner with Suppliers to correct, adapt, and respond to the feedback.
Engage with suppliers on-site to conduct root-cause analysis of performance deficiencies, troubleshoot problems, and ensure that Suppliers correct real-time discrepancies related to safety and construction. • Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance, considering suppliers’ KPIs, performance, current needs, etc.
Act as an internal partner for Ericsson’s Senior Construction Managers and Project Management teams to review and evaluate market-level on-site requests, such as supporting customer meets, site access, and validating construction drawings, to support in project completion.
Based on performance metrics, identify, design, and develop process improvements for Supplier’s site construction process, as well as advancements to Ericsson tools to increase efficiency and quality, collaborating with the Automation teams to develop new tools and adjust current tools to increase Supplier’s efficiency. Based on market-level findings, work with other Field Performance Advisors around the country to identify systemic problems and propose cross-market improvements.
Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working.
Build strong relationships with market Suppliers to foster a culture of continuous improvement and two-way feedback between Ericsson and Supplier.
Ensure Suppliers have a clear understanding of, and adhere to, Ericsson and customer processes, methods, and tools that apply to sites assigned to Suppliers in market.
Continuously improve and provide feedback on Ericsson and customer specific information and training for accuracy in delivery performance via Site Tracker and Power Bi-domain metrics.
Support Governance for quarterly Supplier business reviews (QBR), report on findings in the field concerning supplier performance and actions taken and recommendations for improvement; responsible for field-related actions from QBRs. Behavioral competencies
Entrepreneurial & innovative thinking.
Performs at a high level with minimal supervision in a fast paced and fluid work environment.
Proactively analyzes issues, identifies problems, and makes sound decisions.
Ability to collaborate and partner with Suppliers for successful delivery.
Ability to understand performance metrics and analytics and identify areas of improvement.
Excellent planning & organization skills.
Strong leadership and consultative skills.
Strong ability to effectively communicate and work with cross-functional teams, diverse personalities, and professional skill levels.
Strong verbal and written communication skills.
Advocates and generates a positive work environment and culture that embodies Ericsson’s core values