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As a member of the Global Sales and Services business unit, our HVM Field Process Engineering team is the on-site process application expert in improving process run on our tool sets at our customer locations. This role is specifically focused on Epitaxy process engineering, including silicon and silicon carbide epitaxy. You’ll be working with ASM’s cutting-edge Intrepid platform to optimize epitaxial film quality, uniformity, and throughput in HVM environments. The Field Process Engineer is a technical bridge between the customer process teams, the customers hardware teams and the customer account team.
The Field Process Engineer is a key customer interface and must demonstrate responsibility and proper communication when interacting with the customer. Delivering customer satisfaction is a key objective in this role. Engineers in this role often transition into technical leadership, customer strategy, or product development roles. You’ll have visibility across ASM’s global innovation teams and access to advanced R&D resources.

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS

• Master’s or PhD in physical chemistry, chemical engineering, electrical engineering, materials science, or physics.
• Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
• Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment. Preference will be given to candidates who have a demonstrated history of working in HVM environments preferably with ASM equipment.
• Experience on ASM Intrepid process tool and/or Epitaxy process.
• Experience with advanced troubleshooting/structured problem analysis methodologies.
• Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
• Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
• Ability to travel up to 25%, as necessary and possibly for extended periods of time for training and technical engagement, as well as to other Customer sites, as needed.
• In case of escalations, additional hours and working weekends may be required.
  Must understand the Intellectual Property boundaries between ASM and the Customer and be able to maintain IP, as appropriate, during all external and internal interactions.

On-site process support:

• Support equipment qualification during installation start-up to ensure achieve customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
• Trace achievement of customer specifications through installation, start-up, and warranty phases, and drive containment, short-term solutions, and long-term solutions that ensure the customers’ requirements are achieved.
• Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders – especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
• Ensure communication vehicles, telephone, email, and presentation, etc., facilitate efficient and consistent follow-up with internal and external stakeholders.
• Work closely with the Customer to design and conduct experiments to meet the Customer’s need (new development, CIP, troubleshooting, tool-to-tool matching).
• Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
• Drive continuous improvement of the customer experience through team, process, and support tool development.