Field Quality Supervisor at R.A.S. Logistics

Village of Germantown, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

57500.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Coaching, Team Building, Final Mile Delivery, Appliance Installation, Logistics, Training Program Development, Safety Compliance, Customer Service, Problem Solving, Auditing, Claims Investigation, Mentoring, DOT Compliance

Industry

Truck Transportation

Description

Description We are seeking a Field Quality Manager with appliance installation experience, to oversee the daily operations of our driver and installation team. The ideal candidate will be an experienced leader with strong communication, coaching, and team-building skills, as well as a solid background in final mile delivery, appliance installation and/or logistics. Field Quality Manager will play a key role in developing and delivering training programs, ensuring our teams maintain the highest standards of safety, efficiency, and customer service. Field Quality Supervisor (FQS) - Salary: Primary Responsibilities (Morning Coverage) · Primary back-up to TM and OM responsibilities · Member services resolutions · Carrier Certification/Verification · Carrier onboarding and recruitment · Ride behinds and auditing · Assist with claims Investigation & Support · Unscheduled coverage sick time, family emergencies, etc. · Reporting Responsibilities: Lead, train, and mentor driver and installation teams. Conduct new-hire training and orientation programs. Track and evaluate each new hire’s mentorship period. Perform ride-along delivery inspections and prepare detailed reports. Review inspection results with delivery teams and management. Assist in developing training solutions for challenges identified during deliveries. Provide coaching and problem-solving support to enhance team performance. Ensure compliance with company policies, safety procedures, and quality standards. Qualifications: Final mile delivery/logistics Experience in home appliance installation (refrigerators, microwaves, ovens, dishwashers, washers, dryers, etc.). Proven leadership experience with driver/installation teams. Fluent in English, both written and spoken (Spanish bilingual preferred). Valid driver’s license with an insurable driving record. Ability to pass a background screening and DOT compliance Strong customer service skills, including the ability to de-escalate concerns. Excellent communication, coaching, and problem-solving skills. Benefits include the following: Excellent base wage Insurance available 1st of month after 30 days; Retirement plan available 1st of month after 90 days; Retirement match provided after 1 year Affordable Medical, Dental and Vision Insurance. Company provided life insurance and additional voluntary life insurance available. Company provided short- and long-term disability. Excellent 401k match of 100% on first 3% then 50% on next 2% Schedule: Tuesday - Saturday 6:00am - 2:30pm.

Responsibilities

The Field Quality Supervisor will primarily back up management responsibilities, handle member service resolutions, and manage carrier certification and onboarding processes. Key duties also include leading, training, and mentoring driver and installation teams while conducting ride-along inspections and reporting findings.