PROGRAM SUMMARY:

The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Cat Dealers to drive strategy alignment and customer loyalty.
1–3-year Developmental Program
Customized development plan to understand and learn Caterpillar machines, organizations, and values. The program is structured as follow:

Training (3 months)

• You will start your journey with a 3month training program (called the MTC My Training Class) where you will learn about Caterpillar products, our Services, and the company strategies per industry, participate in influencing skills curriculum, build and expand your network and be exposed to dealers in our Europe, Africa, Middle East (EAME) region and Central Asia.

Rotations (1-3years)

• Work in various roles throughout Caterpillar, learning about different company initiatives and products to help you advance in your future field position.

Exit of the program - Role Progression

• Once you exit the program, with all the accumulated experience and knowledge, you will need to partner with Cat Dealers to drive strategy alignment and customer satisfaction. Job placements support the employee to eventually become a Field Rep.

REQUIRED QUALIFICATIONS:

• Requires a marketing or engineering degree (or similar) or the equivalent experience
• Must be willing to travel 25%-70% depending on the role
• Be willing to live in a different country for up to 3 months for a specific rotation
• Proficient in English
• Must have a valid passport through May 2026
• A valid work permit or EU-25/EFTA citizenship is required for this position

DESIRED SKILLS:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Examples:

• Focuses activities on developing and maintaining positive customer relationships.
• Cites the cost and benefits of good versus poor customer service.
• Explains why customer satisfaction is important to successful product/service delivery

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Examples:

• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Examples:

• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Examples:

• Is able to give examples of finding the root cause of a problem and coming up with solutions
• Describes problem reporting and escalation practices.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Examples:

• Describes the nature of a productive business relationship.
• Demonstrates active interest in the concerns of others.
• Explains the benefits of building business partnerships.

FIELD REP ROLES AVAILABLE AT THE END OF THE PROGRAM:

Industry Sales Representative : As an Industry Sales rep you will have responsibility for the support, marketing, and sales of machines or engines throughout the machine/engine sales cycle. You will counsel dealers to develop and increase their performance, provide guidance on existing and potential customer service issues and improvement measures within an industry as well as assist dealers on forecast, sales strategy planning and sales techniques. You will also support the rollout of new products, analyze and communicate marketplace and competitive activity and analyze product application, configuration and utilization. You will work with dealers to provide the best solution for individual customers as you assist dealers with business planning and promotional programs that increase sales while maximizing price realization.
Industry Groups hiring and locations :

WHAT YOU WILL DO:

• Build foundational knowledge of Caterpillar, its products, services and customers.
• Grow personally and professionally through soft skills development and hands-on technical training.
• Collaborate with experts in product development, dealer management, marketing, and sales.
• Work in various rotational assignments throughout Caterpillar, learning strategy and products.
• Eventually Manage assigned territory and serve as a connection between Cat dealers and Caterpillar.

Exit of the program - Role Progression

• Once you exit the program, with all the accumulated experience and knowledge, you will need to partner with Cat Dealers to drive strategy alignment and customer satisfaction. Job placements support the employee to eventually become a Field Rep