Field Repair Technician at Q-Lab Corporation

Westlake, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Skills, Troubleshooting, Mechanical Repair, Electronic Circuitry Repair, Travel, Phone Support, Email Support, Electrical Qualification, Mechanical Qualification, Technical Equipment Experience, Laboratory Setting Experience, Document Interpretation, Diplomacy, Computer Skills, CRM Systems

Industry

Industrial Machinery Manufacturing

Description

Description Q-Lab Corporation is currently seeking a Field Repair Technician. If you are passionate about customer service, Q-Lab Corporation has an opportunity to take your technical skills to the next level! You will have the opportunity to service and repair lab instruments for a diverse customer base all over North America! While this position requires frequent travel, we do require this candidate to reside within 60 miles of Westlake, OH. Responsibilities: Troubleshoot malfunctioning lab instruments or test equipment and test mechanical mechanisms and electronic circuitry for “root cause” failures. Perform hands-on repair for malfunctioning lab instruments or test equipment, and tests assembly for conformance, in accordance to manufacturer’s specifications. Willing and able to travel domestically and internationally travel, 50% of the time annually, to provide repair support to our direct market customers. This will include being away for up to a full week at a time as and when required. Provide customers with phone and email recommendations to resolve lab instrument issues and or follow up with on-going issues with the customer. This may include, but is not limited to: sending replacement parts, referring the information to the main home office for further guidance, or performing an on-site resolution. Required Skills: Recognized Electrical or Mechanical Qualification with apprenticeship and 5 years work experience Work experience with technical equipment, preferably in a laboratory setting Competent to read and interpret documents, instructions and manuals Diplomacy and tact in reporting NCE (non-conforming events) to management – with urgency Highly proficient computer skills and typing – Windows environment and Microsoft applications and relevant CRM systems Domestic and International travel experience and ability Clean driving record Who We Are: Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform contract test services for weathering and corrosion testing, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio. We Offer: Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio. A Northeast Ohio Top Workplace environment – 10 years running! A proven track record of success. Excellent compensation package including year-end bonus and company-funded retirement plan. Comprehensive benefits: Health, Vision, Dental, Disability and Life. Generous Paid Time Off, and Holidays. Fun, friendly working atmosphere! Q-Lab accepts resumes from third-party recruitment agencies on a limited basis, subject to our policy here.

Responsibilities

The Field Repair Technician will troubleshoot malfunctioning lab instruments or test equipment, identifying root cause failures in mechanical mechanisms and electronic circuitry, and performing hands-on repairs according to specifications. This role also involves providing remote support via phone and email to customers and traveling up to 50% of the time domestically and internationally to provide on-site repair support.