Field Sales Support Specialist at Dialight Corporation

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Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

95000.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organizational Skills, Technical Aptitude, Customer Service, Relationship Building, Problem Solving, CRM Software Proficiency, Sales Closing, Lead Qualification, Product Presentation, Technical Documentation, Market Insight Gathering, Inside Sales, Outside Sales, Hazardous Location Knowledge

Industry

Description

Position Overview We are seeking a motivated and technically skilled Field Sales Support Specialist to join our team. This position will manage inbound sales activities, build relationships with distributors and end users, and occasionally engage in outside sales activities such as site visits, customer meetings, and industry events. The ideal candidate will combine strong communication and organizational skills with technical aptitude, a customer-first attitude, and an understanding of industrial or hazardous location products. Key Responsibilities General Duties * Assist in the close of sales with qualified leads to generate new business and ensure the client’s needs are met * Encourage potential clients to buy products and close the best possible deal * Build customer relationships (distributors & end users) with existing clients by reaching out via phone calls, emails, or other forms of communication to increase the likelihood of them purchasing again * Use CRM software to maintain a database of current information on new sales opportunities as well as existing customers * Track sales cycle progress on a monthly and quarterly basis to make sure customer acquisition goals are met * Understanding client needs and offering solutions and support * Researching potential leads from business directories, web searches, digital resources, and Industrial Info Resource software * Qualifying leads from digital campaigns, conferences, references, tradeshows, etc. * Creating and maintaining a list/database of prospect clients * Presenting and delivering information to potential clients * Answering potential client questions and follow-up call questions * Working with sales team when closing sale * Tracking weekly, monthly, and quarterly performance and sales metrics * Building pipelines with channel partners and team members to close sales * Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information * Closing sales and working with client through closing process Inside Sales Duties: * Serve as the primary point of contact for inbound inquiries, quotations, and order management * Support customers by identifying appropriate LED lighting products for hazardous and industrial environments * Work closely with channel partners, electrical distributors, EPC firms, and end users * Prepare detailed proposals, pricing, and technical documentation * Coordinate with engineering and production teams to ensure order accuracy and on-time delivery * Maintain CRM data and provide regular sales pipeline updates Outside Sales Responsibilities: * Conduct customer visits within the Houston and Gulf Coast region (10–20% travel) * Attend trade shows, training sessions, and industry events to promote the brand and products * Provide on-site product presentations and project support to key accounts * Gather market insights and feedback to inform new product development and marketing strategies Qualifications * 2–5 years of experience in inside/outside sales, preferably within LED lighting, electrical, or industrial product industries * Familiarity with hazardous location classifications (Class I, Division 1 & 2, ATEX, IECEx) strongly preferred * Previous sales training such as strategic selling, professional selling, Sandler, or SPIN selling is a plus. * Excellent communication, relationship-building, and problem-solving skills * Strong organizational abilities with attention to detail * Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office * Must be a self-starter who can work both independently and collaboratively

Responsibilities

This role involves managing inbound sales activities, building relationships with distributors and end users, and occasionally conducting outside sales activities like site visits and customer meetings. Key duties include assisting in sales closure, maintaining CRM data, tracking sales progress, and supporting customers with product identification for industrial and hazardous environments.