Field Service Administrator

at  Sandvik

Sandvik Mining & Rock Solutions is seeking a
Field Service Administrator
Location: Western Canada
At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.
Currently, we have an opening for a Field Service Administrator to join our team in Western Canada. This role is expected to start as a six-month fixed term contract position. The Field Service Administrator is responsible for providing administrative support to the service department, including data entry, report generation, customer correspondence, and participation in continuous improvement initiatives. This position plays an important role in the success of our business by working cross-functionally with different stakeholders to ensure that our service administration process is being executed efficiently and effectively.
Are you an experienced Administrator who thrives in a fast-paced environment? Can you navigate new computer systems and databases with ease? If so, we want to hear from you!
While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

• Open and maintain job orders for the Field Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs
• Provide prompt responses to customer expedited requests and proactively work to resolve concerns with the appropriate stakeholders
• Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow up with the appropriate parties to address any issues or concerns
• Complete data collection and reporting as required by location
• Coordinate Field Service Technician schedules as required by the customer and maintain daily service records
• Work collaboratively with cross functional teams, specifically the Account Team to ensure successful business outcomes
• Open and close warranty job orders using various software tools
• Provide general clerical support including accounts payable/receivable and data entry
• Create and maintain graphs, spreadsheets, and order confirmations
• Participate in continuous improvement initiatives such as new software system rollouts
• Performs other relevant duties as assigned by the manager

Environmental Health and Safety
We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• At least one (1) year of prior job experience in an administrative function
• Post-secondary study in Business Administration or equivalent program is considered an asset
• Familiar with ERP and Asset Management systems a definite asset.
• Experience processing warranty claims and making decisions based on warranty policies is considered an asset.
• Strong administrative skills and computer literacy
• Strong attention to detail
• Excellent organizational and time management skills
• Strong communication, both written and verbal
• Superior interpersonal skills
• Ability to work well under pressure
• General knowledge of mining equipment product lines an asset

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including competitive health, dental, and other benefits.

Our Culture
Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!
We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
Do you want to learn more?
To learn more about Sandvik, our people and products please visit our website:
https://www.home.sandvik/en/about-us/
How to Apply
All qualified persons are encouraged to apply at
www.sandvik.com/careers
to the Field Service Administrator position, requisition #R0071363; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those considered for an interview will be contacted.
We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity-seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.
We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact
commonHR.canada@sandvik.com
for more information

• Open and maintain job orders for the Field Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs
• Provide prompt responses to customer expedited requests and proactively work to resolve concerns with the appropriate stakeholders
• Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow up with the appropriate parties to address any issues or concerns
• Complete data collection and reporting as required by location
• Coordinate Field Service Technician schedules as required by the customer and maintain daily service records
• Work collaboratively with cross functional teams, specifically the Account Team to ensure successful business outcomes
• Open and close warranty job orders using various software tools
• Provide general clerical support including accounts payable/receivable and data entry
• Create and maintain graphs, spreadsheets, and order confirmations
• Participate in continuous improvement initiatives such as new software system rollouts
• Performs other relevant duties as assigned by the manage