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Field Service Advisor at CUMMINGS INC

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Scheduling, Invoicing, Warranty Claims Processing, KPI Management, Multi-channel Communication, Quoting, Customer Relationship Management

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Field Service Advisor to join our large team in our Wetherill Park branch. In this role, you will be an integral part of the branch Service team, working closely with the Field Service team, other departments, warranty team and the wider business. You will provide routine support to customers, including end-users, distributors, and/or dealers, seeking information and assistance. You will make an impact in the following ways: * Assisting service department achieve KPI's * Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone) * Interview customers, take all details and open jobs. * Coordinate and assist workshop scheduling of jobs * Document customer inquiry information within appropriate Cummins systems * Quote repair using the Cummins Operating System. * Closing out jobs for month end. * Processing labor into SRT and warranty guidelines * Resolve non-routine customer issues through understanding Cummins processes, systems and practices * Invoicing & cash sales * Submit all types of Warranty Claims, including Goodwill. * Determining applicable coverages, account availability and payment terms * Escalate complex issues, providing documentation through process * Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient * Ad hoc participation in projects and pilot programs as they come up Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

Provide routine support to customers and coordinate workshop scheduling for the field service team. Manage the end-to-end service process including quoting, invoicing, and processing warranty claims.