• At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
• We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
• We are in search of a Field Service Agent to join our innovative team as our new #bloqstar. In this role, you’ll play a crucial role in the Deployment & Maintenance team.

WHAT ARE THE REQUIREMENTS TO JOIN US IN THIS POSITION

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• Excellent problem-solving skills and ability to troubleshoot complex technical issues;

• Proficiency in German and English, with good communication skills;
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
• Experience in coordinating with contractors and managing maintenance projects;
• Strong organizational skills and attention to detail;
• Ability to work independently and as part of a team, with a proactive and flexible approach.

EXTRA VALUED SKILLS

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• Familiarity with maintenance management software and tools;

• Experience in a startup culture and adaptability to a fast-paced environment.

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• Provide a highly responsive field service coordination;
• Ensure clear direction and SOPs for validation tasks such as surveys, works, deployments or maintenances performed by technicians is successful and delivered with high quality;
• Provide prompt response and troubleshoot operational challenges for technicians and store managers via telephone, e-mail, whatsapp and other communication channels;
• Create clear processes with the support and maintenance organization to request support on technical issues related to the deployment and maintenance of smart lockers, including hardware and software components;
• Negotiate with technicians to complete their assigned tasks and continuously adapt schedules on real-time basis;
• Correctly document invoices due from suppliers and to clients based on task performance;
• Manage exceptional flow when tasks fail due to operational or technical issues and take ownership of the successful delivery of the service thereafter;
• Handle client escalations and provide feedback and promptly and regular status updates. Perform post-mortems on exceptional cases and provide reports to build learning and help improve our service quality;
• Contribute to the development and updating of documentation, training materials and standard operating procedures;
• Keep up-to-date with product developments and company processes to enhance operational and technical knowledge of our field teams.