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Field Service and Support Technician at Ralliant

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service, Customer Support, Troubleshooting, Electrical Schematics, Power Electronics, Communication, Interpersonal Skills, Report Writing, Organizational Skills, Self-Starter, Detail Oriented, Multitasking, Computer Skills, Training, Installation, Commissioning

Industry

Electrical Equipment Manufacturing

Description

Support all pre and post sales activities. Service and repair DC power supplies and electronic loads by troubleshooting to a module level. Install and commission new power systems at customers' facility. Provide training to customers on the use of power supplies and electronic loads. Read electrical schematics. Provide excellent customer support. Write detailed service and field reports. Coordinate with other teams to resolve complex application issues. Support quality assurance functions to ensure a superior customer experience. Drive customer issues to resolution Provide feedback to factory regarding field failures and common application questions. Reproduce customer failures in the lab in order to report the information to factory engineers. Plan and record how-to and product demo videos. Manage customer expectations while working on resolving customer's issue. Proven experience as a power electronics repair technician or similar role. Outstanding communication and interpersonal abilities. Ability to write detailed and accurate reports. Excellent organizational skills Familiarity with electronic theory, troubleshooting and reading schematics. Must be a self-starter, work independently, detail oriented, well organized and the ability to multitask with strong work ethics. Computer skills including Outlook, Word, Excel, and Power Point. Must be able to pass a nationwide background check / drug screen. Candidate must be authorized to work in the US. Able to lift 50lbs and willingness to operate a hand-lift. Travel up to 50% Location: San Diego, CA

Responsibilities

Support pre and post sales activities, service and repair DC power supplies and electronic loads. Provide training to customers and coordinate with teams to resolve complex issues.