Field Service Associate I-II (Semiconductor) (30635) at EBARA TECHNOLOGIES INCORPORATED

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

36.0

Posted On

06 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Mechanical Skills, Customer Relations, Time Management, Leadership, Program Management, Communication, Teamwork, Organizational Skills, MS Office, Safety Compliance, Preventive Maintenance, Documentation, Electrical Schematics, Mechanical Schematics, Semiconductor Technology

Industry

Semiconductor Manufacturing

Description

Job Details Level: Experienced Job Location: Chandler, AZ - Chandler, AZ Position Type: Full Time Education Level: 2 Year Degree Salary Range: $32.00 - $36.00 Hourly Travel Percentage: Negligible POSITION SUMMARY Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking ESSENTIAL FUNCTIONS Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential) Ability to interpret operation manuals to determine the root cause of tool failures. (Essential) Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential) Perform preventive maintenance with little supervision. (Essential) Order, expedite and notify customers or management when replacement of product is necessary. (Essential) Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential) Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential) Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential) Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential) Qualifications POSITION QUALIFICATIONS Competency Statement(s) The ability to lift 35 lbs. unassisted from the floor to waist level. The ability to read and work from electrical and mechanical schematics and diagrams. The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions. The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment. The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property. The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements. The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors. Education High School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience. Experience Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry. Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology. Strong Customer Relations skills. SKILLS & ABILITIES Demonstrated ability to troubleshoot down to a component level. Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint. Speaking in front of groups. Strong time management skills. Self-starter. Demonstrated leadership and program management skills. Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers. Demonstrated teamwork and organizational skills. Demonstrated excellent written and oral communication skills. Provide verification of a good driving record if servicing customers off-site.

Responsibilities

The Field Service Associate I-II will perform service, repair, and installation of company products at client sites, including preventative and unscheduled maintenance. The role requires diagnosing failures and maintaining documentation of service activities.