POSITION OVERVIEW:

Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field Service Computer Technicians serve as the primary contact for IT support and represent the face of A&R Solutions to customers.
This position will be providing support to our clients in the Burlington/St. St. Catharines region

QUALIFICATIONS:

• Do you have 1-2 years of experience
• Strong technical knowledge of computer hardware and software.
• Proficiency with Windows operating systems.
• Ability to configure Microsoft Office and 365 software.
• Ability to support both domain and workgroup environments.
• Working knowledge of computer networking.
• Ability to work independently and as part of a team.
• Ability to prioritize and manage multiple tasks.
• Experience working for an MSP(Managed Service Provider) preferred.
• Valid driver’s licence/insurance and access to a vehicle

EDUCATION AND EXPERIENCE:

A degree or diploma in computer science, information technology or a related field is usually required for this position. However, equivalent work experience in technical support will be accepted. Additional certifications such as CompTIA A+ or Network+ is also beneficial

• Provide technical support and assistance to end-users.
• Diagnose and resolve both hardware and software issues.
• Install and configure new hardware including PCs, laptops, and printers.
• Maintain functionality of RMM and Antivirus software.
• Conduct regular system and security maintenance and updates.
• Onboard and offboard end-users as required.
• Escalate out-of-scope issues to appropriate department or management in a timely manner.
• Work with networking team to support firewall, switches, internet, and wireless devices.
• Work with infrastructure team to support server, SaaS, and security framework.
• Document work performed through internal ticketing system; ensure site documentation is accurate and up to date.
• Ongoing training of new technologies.