Field Service Contact Coordinator at American Honda Motor Co., Inc.

Timmonsville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Resolution, Technical Troubleshooting, Case Management, Communication Skills, Team Collaboration, Customer Service, Attention to Detail, Analytical Skills, Time Management, Powersports Knowledge, Legal Compliance, Regulatory Knowledge, Continuous Improvement, Adaptability, Project Management

Industry

Motor Vehicle Manufacturing

Description

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! Job Purpose To provide technical support to Honda Powersports dealers, while gathering and providing technical information for market quality reporting. Will coordinate techline dealer contacts (cases) with the Field Technical Managers and Techline staff. Will escalate and dispatch cases as necessary to support complete resolution in product repairs, issue reporting and timely case closure. Key Accountabilities Review Techline cases and coordinate the escalation of cases to Field Technical Managers Work with Field Technical Managers and Techline on product problem and case resolution Assist Techline analysts with technical troubleshooting on difficult to repair cases Manage high priority cases, heavy transportation cases & small projects as necessary Complete a weekly review of open Techline cases Qualifications, Experience, and Skills Minimum Experience: Dealership technical experience or equivalent technical background Decisions Expected Determine Goodwill assistance Distribution of cases to appropriate FTM’s based on their technical strengths Direct dealers and FTM’s based on Honda policy, legal and regulatory requirements Working Conditions Travel to PSP dealerships independently or with FTMs as assigned Service shop hands-on work to reproduce and resolve technical issues Being able to operate and repair powersports products expertly and efficiently Position based out of American Honda Manufacturing in South Carolina What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development Programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Responsibilities

Provide technical support to Honda Powersports dealers and coordinate technical information for market quality reporting. Manage and escalate Techline dealer contacts to ensure complete resolution of product repairs and timely case closure.