Field Service Controller at Dennis Eagle

Cumbernauld, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

28000.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Coordination, Customer Service, Technical Understanding, Planning, Organizational Abilities, Microsoft Excel, Microsoft Word, Problem-Solving, Attention to Detail

Industry

Motor Vehicle Manufacturing

Description

Role: Field Service Controller Location: Cumbernauld, G68 9HQ Hours: 37 hours per week | between 08:00 and 16:00 Monday to Friday Salary: Up to £28,000 pa DOE Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a proactive and detail-oriented Field Service Controller to join our Aftermarket team! This is a fast-paced role where you’ll be the first point of contact for customers and engineers, managing breakdowns, scheduling repairs, and ensuring smooth service delivery from start to finish. Key Responsibilities: Handle incoming calls and coordinate field service activities Log breakdowns and job details accurately in central systems Communicate engineer attendance and updates to customers Prioritise vehicle-off-road (VOR) cases and escalate major issues Manage warranty and chargeable field repairs, including job numbers and parts coordination Liaise with third-party repair providers and monitor progress Collate and finalise engineer documentation and reports Update job progress and KPIs, and submit warranty claims Maintain high standards of service administration and compliance Ideal Candidate: Previous experience in a similar role, ideally within the motor trade Strong customer service and communication skills Technical understanding of vehicle components Excellent planning and organisational abilities Proficient in Microsoft Excel and Word Able to work independently and as part of a team Calm under pressure with a logical approach to problem-solving GCSEs in Maths and English (or equivalent) Knowledge of the refuse industry and engineer planning is a bonus If you’re ready to take control and make a difference in field service operations, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive. Why You’ll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Care Concierge: Get help navigating the care system with access to a team of dedicated care experts. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions. Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.

Responsibilities

The Field Service Controller will manage incoming calls and coordinate field service activities, ensuring smooth service delivery. Responsibilities include logging breakdowns, communicating updates to customers, and managing repairs.