JOB DESCRIPTION SUMMARY

This role is responsible for coordinating and planning Preventative Maintenance (PM) activities for GE Healthcare’s extensive range of medical equipment. Assisting internal and external customers through the Service Support Operations Centre via phone, email and other communication platforms, you will facilitate PM service for our Australian, New Zealand, Fijian and Papua New Guinean regions. This role deals directly with customers, field engineers, service delivery managers, operations and other stakeholders.

GENERAL REQUIREMENTS

• Act with professionalism, integrity and a positive approach at all times.
• Be adoptive of change, be flexible and positive in a continually evolving environment.
• Demonstrate a ‘continuous improvement’ mindset, contributing to process improvement.
• Prioritise work to ensure critical tasks are completed within the required timeframes.
• Develop solid product knowledge and a strong understanding of business functions within GEHC.
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
• Build effective relationships within GE HealthCare and allocated territory (state), including but not limited to; Field Engineer Teams, Service Delivery Managers, Significant Service Event Case Manager and Customer base.
• Apply the ‘one point of contact’ philosophy and build stakeholder confidence through all elements of the allocated portfolio.
• Adhere to procedures set down in SOP’s, whilst embracing a continuous improvement mindset to identify inefficiencies to the team leader.
• On-going liaison and support function to the Field Engineer for Service Request specific requirements.
• Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001.
• Participate positively in team development, through meetings and other planned events.
• Other administration activities as required.

ESSENTIAL REQUIREMENTS:

• Extensive and demonstratable Coordination and Planning experience in a dispersed operational environment.
• Experience using multiple operating platforms and systems (ServiceMax, Salesforce, Genesys) or similar.
• Outstanding communication skills, both written and verbal.
• Advanced capabilities in using Microsoft Excel is essential.
• Ability to work in a cross-functional matrix team environment nationally and internationally.
• Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
• Excellent organizational and administrative skills.
• Strong attention to detail.
• A calm and analytical approach to problem solving, with the ability to make decisions based on data analysis.
• An adoptive approach to change and the ability to be flexible.
• Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
• CRM system knowledge.