At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

REQUIRED KNOWLEDGE AND EXPERIENCE:

• Requires High School Diploma or equivalent with
• 6+ years of work experience in customer service or technical product support

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Proactively schedule the field service team to deliver efficient and focused service solutions
• Schedule preventive maintenance visits and manage breakdowns to ensure efficient time management and high utilization hours for the field service team
• Organize and ensure the timely implementation of Field Actions and Software updates/upgrades
• Identify and communicate with key personnel regarding service and repair, including clinical engineering, device management departments, department heads, and clinicians
• Optimize and enhance the effectiveness of field operations
• Primarily interact internally with engineers, operational units (OUs), and quality teams
• Monitor the execution of Field Corrective Actions and service deadlines and coordinate the response in case of absences/holidays/cover from other countries