Innovative solutions on the pulse of time, a dynamic and progressive working environment, versatile opportunities - this is the world of SKIDATA. Become part of our strong, international team now and shape the future of modern access systems with your ideas and know-how.

YOUR PLACE OF WORK

Zaventem (Brussels)
Take the next step in your career and become part of a global leader in innovation. At SKIDATA, we’re shaping the future, and we want YOU to help us do it. Join our dynamic team and make your mark!
We are looking forward to receiving your complete application at: vacature.benelux@skidata.com. Let’s welcome YOU to the world of SKIDATA.

YOUR TASKS

Are you ready to take charge of field service operations and ensure smooth service delivery for a global leader in access solutions? As a Field Service Coordinator at SKIDATA, you’ll be responsible for coordinating a team of skilled field service engineers, ensuring optimal customer satisfaction, and continuously improving service processes. This is a fantastic opportunity to grow your career in service delivery management and play a pivotal role in maintaining top-quality services for our clients.

WHAT YOU’LL DO

• Customer Satisfaction: Coordinate all field services, ensuring they meet customer expectations and SKIDATA’s service commitments.
• Team Coordination: Manage and motivate a team of Field Service Engineers, guiding them to deliver exceptional service. You’ll also support in training, development, and performance evaluations.
• Process Optimization: Continuously improve field service processes, ensuring efficiency, quality, and alignment with company goals.
• Financial Performance: Oversee the optimization of maintenance activities and contribute to enhancing service profitability.
• Escalation & Support: Act as an escalation point for customer issues, complaints, and requests, ensuring swift resolutions and high customer satisfaction.
• Reporting & Administration: Manage reporting on incidents, maintenance, installations, and ensure accurate administrative documentation (e.g., time registration, material bookings).
• Collaboration: Work closely with various departments, including Customer Support, Sales, and Project Managers, to support service and project goals.
  At SKIDATA, you’ll be at the heart of our operations, working in a dynamic, international environment where innovation and customer satisfaction are key. With opportunities to make impactful decisions, this is an exciting career opportunity for an experienced service delivery professional.