Field Service Coordinator, Thailand at Fortive

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Dispatch, Coordination, Scheduling, Job Tracking, Logistics, Resource Management, Documentation Management, System Administration, Cross-Functional Collaboration, Reporting, Organizational Skills, Multitasking, Problem-Solving, Customer-Centric, MS Office, ERP/CRM

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Position Overview: We are seeking a meticulous and efficient Field Service Coordinator to serve as a vital hub for our Thailand operations. In this role, you will ensure the seamless coordination and scheduling of all field service activities. By managing service requests, logistics, documentation, and cross-departmental communication, you will directly contribute to exceptional customer satisfaction and the operational excellence of our service team. Key Responsibilities: · Service Dispatch & Coordination: Receive service requests from the commercial team and efficiently schedule, dispatch, and coordinate tasks (Preventive Maintenance, Corrective Maintenance, Installation, Inspection) for Field Service Engineers. · End-to-End Job Tracking: Log, monitor, and follow up on the status of all field service jobs (repairs, PM, installations) to ensure on-time completion and proactively communicate updates to stakeholders. · Logistics & Resource Management: Coordinate with the supply chain and local warehouse to ensure timely availability and delivery of spare parts, specialized tools, and calibration equipment for field assignments. · Service Documentation: Professionally prepare, process, and manage all service-related documentation, including Service Reports, Quotations, Invoices, and Calibration Certificates/Records. · System & Contract Administration: Accurately create and manage Service Contracts within the company's designated business system (e.g., ERP/CRM). · Cross-Functional Collaboration: Act as the primary liaison between the Service team and other departments (Sales, Finance, Warehouse, Customer Service) to ensure smooth workflow and information exchange. · Reporting: Compile and generate weekly and monthly service performance reports, providing insights into team productivity and service metrics. Qualifications: · Associate degree or higher in Engineering, Business Administration, or a related field. · Minimum of 2 years of experience in a service coordination, dispatch, or customer support role within an industrial, manufacturing, medical device, or technical equipment environment. · Excellent communication skills in Thai (written and spoken). Strong professional English proficiency (written) is required for handling documentation and correspondence. · Proficiency in MS Office (especially Excel and Word) and experience with ERP/CRM systems (e.g., SAP, Salesforce). · Outstanding organizational and multitasking skills with a strong attention to detail, capable of thriving in a fast-paced environment. · Proactive problem-solver with a customer-centric mindset and a collaborative team spirit. We Offer: · A competitive compensation and benefits package. · Career growth opportunities within a global organization (ASP). · Structured training and professional support. · A dynamic and collaborative team environment. Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About ASP ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology. ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Responsibilities

The coordinator will manage service dispatch, scheduling, and end-to-end tracking for field service tasks like maintenance and installation, ensuring timely completion and stakeholder updates. This role also involves coordinating logistics for spare parts and managing all service documentation, including contracts, reports, and invoices.