Field Service Coordinator at VOESTALPINE SIGNALING USA INC

Loveland, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Player, Prioritization, Communication, Troubleshooting, Machinery Operation, Organizational Skills, Leadership, Problem Solving, MS Office Proficiency, Schematic Reading, Blueprint Interpretation, Travel Readiness, Scheduling, Process Improvement, Quality Assurance, Safety Adherence

Industry

Railroad Equipment Manufacturing

Description

Description About voestalpine Signaling USA voestalpine Signaling USA is part of the globally leading voestalpine Group, a technology and capital goods company renowned for its expertise in steel and metal processing. As a innovator in signaling and diagnostic systems for railway rolling stock monitoring, voestalpine Signaling delivers intelligent, tailor-made solutions worldwide. Our Loveland, Colorado facility serves the North American region, providing comprehensive support across the full lifecycle—from sales and system integration to ongoing service and technical support. Position Overview The Field Service Supervisor leads and supports the field service team to ensure installations, maintenance, and repairs are completed safely and on time. This role plans daily work, schedules jobs, trains technicians, and works directly with customers to resolve issues. The supervisor helps improve processes, ensures required documentation is completed, and promotes teamwork and high-quality service. Key Responsibilities Establish daily, weekly, and monthly service objectives and communicate them to the team. Manage service workflow and job scheduling including preparing schedules in coordination with other departments. Train new employees on how to execute installation, preventative maintenance, and corrective maintenance of voestalpine digital monitoring technology. Frequent domestic and international travel required (e.g., USA, CAN, MEX) Direct customer contact and communication for North American customer base Understand, adhere to, and ensure company quality, health, safety, and environmental policies and objectives are meet. Organize training and educational manuals for the service team. Supervise current work methods and procedures and implement efficiency improvements as needed. Ensure all required commercial service documents such as field service inspections reports, and site acceptance test reports are completed. Facilitate the safe use of service equipment, schedule maintenance, and assist with planning for new equipment purchases. Requirements Required Skills & Qualifications Strong team player with the ability to work independently and prioritize tasks. Excellent communication skills. 2+ years of experience working as a service supervisor or similar Strong troubleshooting skills. Practical experience with common machinery and tools Strong organizational and lea dership skills with results driven approach Excellent communication and interpersonal skills Self-motivated and an efficient problem solver Practical experience with MS Office Ability to read and understand schematics, wiring diagrams and blueprints Valid driver license and the ability to travel domestically and internationally Preferred Qualifications ERP Experience Customer Management experience Advanced (Associates or Batchelor’s) degree in engineering or another technical field DOT driving experience and/or machinery experience Basic railroad infrastructure knowledge and/or experience

Responsibilities

The Field Service Supervisor is responsible for leading and supporting the field service team to ensure all installations, maintenance, and repairs are completed safely and on schedule. This includes planning daily work, scheduling jobs, training technicians, and maintaining direct customer contact to resolve issues.