REQUIREMENTS

• Bachelor’s degree (B.A.) or equivalent from four-year college; or 5+ years work related experience and/or training; or equivalent combination of education and experience.
• Must have experience in service and customer service management.
• Must have a working familiarity with assigned maintenance equipment, construction and repair methods, materials, tools, and procedures, including a basic general knowledge of electricity, plumbing, carpentry, and remodel work.
• Desirable to have previous experience and show competency in Residential and Mid & High Rise communities.
• Must be able to attend evening meetings as required.
• Must have knowledge of the local area and transportation to get from Property to Property
• Must have the ability to plan, schedule, and review the work and performance of others in a manner conducive to proficient performance and high morale.
• Customer Service Oriented.
• Must be able to work as a team member.
• Excellent verbal and written communication skills.
• Creative problem-solving ability.
• Multi-Task oriented.
• Organizational skills.
• Communication skills to work effectively as a team leader and answer internal and external client inquiries.
• Flexibility to be available for emergency on-call.
• Ability occasionally and as necessary to use sound judgment to solve problems and make decisions independently.
• Must be proficient with Microsoft Word, Excel, and Outlook.

• Business Development by marketing to and servicing Community Managers andBoards of Directors. Including developing new service offerings to meet specialized needs.
• Increase department revenue year over year by percentages as set forth in the annual budget
• Apply knowledge and skills to perform the regular and recurring maintenance, installation, and repair work of the department, using any of the equipment authorized and available.
• Direct the operation of field service, which includes the daily dispatching of service techs, supervision of all field employees assigned to that department.
• Receive service requests from owners and community management team.
• Coordinate appointments and schedules.