EDUCATION AND EXPERIENCE

Formal Education High School diploma or GED
Experience 5-6 years

UPDATING OF KNOWLEDGE

Job requirements change requiring re-training to stay current every 1-2 years.

Ensures that all assigned work is conducted in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears and enforces wearing proper personal protective equipment.
Use various Dealer Business System Software to manage all field operations and all fieldwork orders.
Receives calls, log information, coordinates and schedules all service requests as they are received. Follows company guidelines to assure prompt and accurate customer communication and dispatch of technicians.
Ensures the appearance, maintenance and the condition of equipment, tooling, trucks, etc. is kept at the highest level per company guidelines.
Handles service calls from customers with professionalism and sense of urgency.
Assures daily/weekly/monthly vehicle and tooling condition reports are completed and accurate. Maintains, tracks, and records truck, tools and safety item inventories.
Keeps abreast of Service Technician performance, communication and follow through and assures timely documentation of work.
Ensures all employees know their job assignments by starting time. Stays up-to-date on work status and makes necessary adjustments to achieve the goal of the best possible customer service in the most efficient time.
Performs other duties as assigned.