JOB DESCRIPTION SUMMARY

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

JOB DESCRIPTION:

• The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory.
• Ideal candidates will reside within a 30-mile radius of where the position is based.
• Company vehicle provided.
• 5% overnight travel possible and a valid driver’s license is required.

MINIMUM QUALIFICATIONS:

• Provide 24/7 on-call technical support in a customer-facing environment, requiring excellent problem-solving abilities and responsiveness to urgent service requests at any hour.
• Utilize advanced mechanical and computer skills to diagnose, troubleshoot, and repair complex equipment while effectively communicating technical information to customers and maintaining detailed service records.
• Apply in-depth knowledge of computer electronics, Windows operating systems, and networking protocols to resolve technical issues, perform system updates, and ensure optimal equipment functionality.
• Work independently with minimal supervision while adhering to established processes and methodologies, demonstrating strong time management skills and the ability to prioritize service calls effectively.
• Meet physical requirements including ability to lift 70 pounds, maintain a valid driver’s license in good standing, and provide proof of comprehensive immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tdap, COVID-19) to ensure access to all customer facilities including healthcare settings.

PREFERRED QUALIFICATIONS:

• Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience, a plus
• Prior military Bio-Med experience, a plus
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
• Customer Support Certification, a plus
• Candidates located in the Los Angeles area
• Prior Automated Teller Machine (ATM) experience, a plus
• 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications, a plus
  At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
  For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

• Provide comprehensive remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities. Diagnose, service, and resolve hardware and software issues while maintaining ownership of work orders, documenting all activities, and escalating complex problems to leadership when necessary.
• Implement and execute preventive maintenance programs for all BD Pyxis systems. Deliver efficient field services including installations, repairs, calibrations, and in-service training to healthcare customers in a timely manner according to support agreements.
• Maintain accurate small parts inventory for service needs, following approved policies for inventory control. Properly secure and maintain company assets including service vehicle, specialized tools, and technical equipment in optimal working condition.
• Provide detailed and timely documentation of all field activities, expenses, and time distribution. Maintain solid understanding of corporate procedures, service department policies, customer complaint handling protocols, and Medical Device Reporting requirements.
• Commit to ongoing training and self-development to enhance product knowledge and technical skills. Attend management-approved training sessions with the goal of advancing to the next professional level within 2-3 years while demonstrating ability to work both independently and collaboratively in team environments.