Field Service Engineer 2 at Lam Research

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electronics, Engineering, Troubleshooting, Diagnostics, Analytical Skills, Customer Satisfaction, Communication Skills, Problem-Solving, Electrical Schematics, Mechanical Schematics, Clean Room Environment, Semiconductor Capital Equipment, Microsoft Office Suite, Installation, Maintenance, Repair

Industry

Semiconductor Manufacturing

Description

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Maintain records and reports to coordinate activities between Lam and the customer. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. Transparently discuss opportunities and challenges with customer to increase trust. Update customer on status of Lam tools as needed. Bachelor's degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Ability to travel internationally for training purposes. This is a graduate eligible role. Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus. Communication skills, both written and verbal, in English. Mandarin language skills are a plus. Foundational analytical and problem-solving skills.

Responsibilities

Provide on-site repair, maintenance, and installation services for complex electro-mechanical and electronic systems. Troubleshoot and isolate issues to minimize downtime and maintain customer satisfaction.