Field Service Engineer 2

at  Lam Research

MINIMUM QUALIFICATIONS

• BS degree in electronics, engineering or other applicable field of study and a minimum of 2 years of work experience or Associates degree with +4 years of relevant experience.
• Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
• Work in constrictive clean room environment, wearing appropriate personal protective safety equipment.
• Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
• Understand and work from electrical and mechanical schematics and diagrams.
• Interpret operation manuals to determine root cause of tool failures.
• Experience in Microsoft Office Suite and data analysis tools.
• Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail
• Perform effectively in a demanding environment with changing workloads.
• Adhere to customer rules and policies regarding worksite behavior and safety.
• Able to travel frequently

JOB RESPONSIBILITIES

Technical

• Responsible for providing quality repair, preventive maintenance service and complete installation and relocation start-up service of complex electromechanical and electronic systems at customer sites. Perform analytical problem-solving to the component level. May perform multiple technical tasks and may coordinate work of assigned engineers.
• Perform on-site preventive maintenance. Order and replace defective units, components or parts as appropriate.
• Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions required and/or escalate for assistance and prompt resolution.
• Assist with installing and/or relocating equipment at customer’s site.
• Perform upgrades, complete start up, PM’s, and installations on multiple platforms
• Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
• Perform other related duties as assigned by senior FSE / supervisor
• Accountable for maintaining assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc.) in good working condition.
• Maintain records and reports as required to properly coordinate activities with supervisors and customers.

OTHER JOB RESPONSIBILITIES

Leadership

• May Provide on-site instruction to sub-contractors and customers.

Customer Relation

• Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both Lam and customers.
• Interaction with customer mainly at engineer level.
• May be required to update customer on status of Lam tools and escalations