Field Service Engineer 4 at Lam Research

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electro-Mechanical Systems, Electronic Systems, Troubleshooting, Diagnostics, Customer Satisfaction, Technical Instruction, Mentoring, Problem Solving, Communication Skills, Analytical Skills, Electrical Schematics, Mechanical Schematics, Clean Room Environment, Microsoft Office Suite, Project Management, Team Leadership

Industry

Semiconductor Manufacturing

Description

Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam's complex electro-mechanical and electronic systems at customer sites. Analyze, troubleshoot, conduct diagnostics, isolate issues, and solve problems across a broad range of Lam products to the component level to minimize downtime, system interruptions, and equipment malfunctions. Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification. Perform field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer. Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction. Partner directly with customer at a management and engineer levels, run customer meetings, measure customer trust, and lead improvement programs. Transparently discuss opportunities and challenges with customer to increase trust. Provide technical instruction, leadership, and mentoring for more junior engineers. Coach and delegate to more junior employees to ensure project completion on time. Bachelor's degree in Electronics, Engineering, or related field and 8+ years of experience; or Master's degree with 6+ years; or equivalent work experience. Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment. Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals. Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit. Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods. Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed. Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite. Communication skills, both written and verbal, in English. Solid analytical, problem solving, and decision-making skills.

Responsibilities

Provide on-site repair, maintenance, and installation services for Lam's complex systems. Analyze and troubleshoot issues to minimize downtime and ensure customer satisfaction.