We anticipate the application window for this opening will close on - 13 Sep 2025
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

LEVEL IV: REQUIRES MINIMUM OF 8 YEARS CLINICAL FIELD SERVICE, TECHNICAL INTERNSHIP OR CLINICAL CUSTOMER SUPPORT EXPERIENCE.

• Relevant experience as technician, clinical field service or clinical customer support experience.

RESPONSIVE PROBLEM SOLVER AND ACTION ORIENTED IN RESOLVING CUSTOMER ISSUES AND MEETING CUSTOMER REQUIREMENTS.

• Performed troubleshooting and repairs on medical devices
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Excellent English writing and verbal communication skills

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

A FIELD SERVICE ENGINEER (FSE) AT MEDTRONIC IS RESPONSIBLE FOR THE TECHNICAL SUPPORT AND SERVICE OF MEDTRONIC HUGO SYSTEMS AT MEDICAL CENTERS . THIS ROLE INVOLVES EVALUATING CUSTOMER BIOMEDICAL EQUIPMENT ISSUES, TROUBLESHOOTING, INSTALLING, IMPLEMENTING APPROPRIATE REPAIRS, AND MAINTAINING THESE DEVICES, AS WELL AS PROVIDING TRAINING TO HEALTHCARE PROFESSIONALS. FSES ALSO PLAY A CRUCIAL ROLE IN GATHERING FEEDBACK ON PRODUCT PERFORMANCE AND COMMUNICATING WITH VARIOUS INTERNAL AND EXTERNAL TEAMS, SUCH AS BIOMEDICAL TECHNICIANS. THIS PERSON MUST BE HANDS-ON WITH MEDICAL EQUIPMENT TO QUICKLY FIND SOLUTIONS TO COMPLEX SITUATIONS.

Responsibilities may include the following and other duties may be assigned.

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.