Field Service Engineer at Abbott Pediatrics

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Service Support, Technical Assistance, Troubleshooting, Preventative Maintenance, Customer Relationship Management, Installation, Engineering Change Upgrades, Clinical Diagnostics, IT Knowledge, Electromechanical Systems, Laboratory Instruments, Quality Compliance, Inventory Control, Health and Safety, Molecular Diagnostics, Customer Satisfaction

Industry

Hospitals and Health Care

Description

JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity This position works out of our Dunedin location in the Molecular division. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level. As the Field Service Engineer, you’ll partner with customers / distributors to drive and coordinate all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution. This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction. What You’ll Do Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers. Provide on demand field service support to customers / distributors. Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products. Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations. Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals. Utilize and maintain up to date service documents, field service bulletins, SOP’s and facilitate remote connectivity to customer instrumentation. Maintain proper inventory levels and control accuracy of service parts to promote first-time fix. Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies. Preferred Qualifications and Experience BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or Tertiary Education, with minimum two years relevant professional experience (preferred). Professional experience of at least two years in the Clinical Diagnostics environment. (preferred). Knowledge of regulations and standards in IVDs and Biologics. Basic IT/networking knowledge Have an ability to troubleshoot and repair electromechanical instrument systems and ability to operate laboratory instruments. Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Field Services DIVISION: AMD Molecular LOCATION: New Zealand : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

As a Field Service Engineer, you will provide technical and administrative support activities including installation, repair, and preventative maintenance of Abbott products. You will also troubleshoot instrument system problems and coordinate new installations while maintaining strong relationships with customers and internal teams.