JOB DESCRIPTION

As a Field Service Engineer, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor chemical instrumentation products.

• Installs and optimizes hardware and software.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
• Delivers (does not design) fully integrated solutions, which may include peripherals and applications.
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

QUALIFICATIONS

• Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
• 4+ years experience with GC, GCMS or in a similar position or experience as an end user.
• Experience in chemical laboratories in the hydrocarbon industry or gas-phase analysis industries.
• Experience with troubleshooting and problem-solving.
• Experience with Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful and timely.
• You enjoy travelling and visiting customers.

• Installs and optimizes hardware and software.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance Proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
• Delivers (does not design) fully integrated solutions, which may include peripherals and applications.
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers