QUALIFICATIONS

Education: Associate degree, equivalent or higher.
Experience: Three to Five years relevant experience for entry to this level. Requires ability to work independently. Must be proficient in electro-mechanical, pneumatic, fluidic and IT systems.
High level of IT skills regarding Servers, LIS/LAN systems, IT Diagnostics & general Windows systems

• Follow Agilent Standards of Business Conduct and act according to Agilent’s values.
• Must be able to travel Monday through Friday as required for business needs, including overnights. May include occasional weekend or off hours work to meet business or customer needs.
• Complete all service actions in accordance with Service Manuals, Bulletins or other written instructions with uncompromising integrity.
• Follow all Quality Management System (QMS) and Enterprise QMS instructions.
• Complete Expense reports a minimum of every 14 days.
• Maintain accurate trunk stock inventory and complete inventories as requested by management.
• Maintain calibrated tools and other equipment in good working order, following processes for replacement and recalibration as directed.
• Provide timely and accurate input to manager regarding escalations based on customer input or instrument/product performance.
• Communicate with customers within 2 hours of being dispatched a service order.
• Complete Service Confirmation using mService while on site as often as possible.
• Communicate with Sales or Applications teams regarding insights gained from interaction with customers.
• Maintain performance to meet minimum metrics and customer satisfaction targets.