JOB DESCRIPTION SUMMARY

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

SUMMARY:

The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

MINIMUM QUALIFICATIONS

• High School diploma
• 3 years’ experience troubleshooting instruments or components
• A valid Driver’s License
• Must be able to travel a minimum of 50%

DESIRED SKILLS

• Flow Cytometry experience is a plus.
• Technical military training.
• Associates or Bachelor’s degree in Electronics, Engineering, or other related technical or biological field.
• Prior Field Service Engineer experience.
• Individuals with previous experience solving medical device instruments.
• Previous customer interfacing role.
• Proficiency with MS Office applications such as Word and Excel.
• Familiarity with recent Mac and PC operating systems.
• Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable.
  At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
  For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.
• Provide follow-up service by calling customers who have recently been provided service.
• Ensure service was complete and satisfactory to the customers’ needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data.
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.
• Maintain expense levels within the established guidelines for field service travel and sites visits.
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.
• Interface effectively with other departments and managers to resolve customer problems and issues.
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.