Field Service Engineer

at  Bhler

Introduction
Join us and become part of an inclusive team that values your wellbeing and safety and shares your passion for a better future. Make your impact!
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it’s important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website: https://bit.ly/40QxJP6
Diversity
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it’s important that you match us and we match you. Regardless of your gender (m/f/d). We invite you to read more about our commitment to diversity, equality and inclusion on our website: https://bit.ly/40QxJP6

Tasks

• This is an exciting full-time position based in Melbourne for a motivated individual who is looking for a challenging and rewarding career. As part of the Customer Service team, you will provide inspection, maintenance, repair, retrofit and commissioning services for customer equipment throughout Victoria, as well as interstate and throughout the Oceania region. In addition, you will identify opportunities for new Bühler solutions, recurring service visits via service agreements, and reinforce Bühler’s quality customer experience. The role requires regular and extensive travel; approx. 80-90% of the role. Key responsibilities include:
• Undertake scheduled and unscheduled field service work, as well as occasional out of hours attendance for customer breakdowns
• Consult and troubleshoot with customers regarding mechanical equipment issues, repair and configuration
• Install complex retrofits
• Generation of work reports
• Support the Engineering, Sales and Parts teams in technical matters
• Identify, refer and follow up on Parts, Retrofits and Upgrades opportunities.

Required qualifications

• You have:
• 5+ years’ experience in a similar field service/installations engineering role, within an industrial equipment setting (food or grain processing preferred)
• A suitable technical qualification in mechanical engineering
• Experience and working knowledge of automated equipment, electrical controllers and automation systems
• The ability to manage multiple jobs and competing priorities
• The ability and willingness to travel extensively and work autonomously.
• You will also have:
• A confident and professional disposition, with a focus on exceptional customer service
• Excellent problem-solving skills, with outstanding time management and root cause analysis skills.
• Outstanding written and verbal communication skills, with excellent attention to detail and administrative skills (excellent MS Office, SAP and CRM skills desirable)
• A valid Australian driver’s licence
• A positive, ‘hands-on’, ‘can-do’ attitude and a sense of humour!

Benefits

• Career and personal development
• Cross-cultural working environment
• Flexible hours with hybrid working arrangements.

Application Documents

• Cover letter, Resume

Bühler as an employer

WHO WE ARE

We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers

• This is an exciting full-time position based in Melbourne for a motivated individual who is looking for a challenging and rewarding career. As part of the Customer Service team, you will provide inspection, maintenance, repair, retrofit and commissioning services for customer equipment throughout Victoria, as well as interstate and throughout the Oceania region. In addition, you will identify opportunities for new Bühler solutions, recurring service visits via service agreements, and reinforce Bühler’s quality customer experience. The role requires regular and extensive travel; approx. 80-90% of the role. Key responsibilities include:
• Undertake scheduled and unscheduled field service work, as well as occasional out of hours attendance for customer breakdowns
• Consult and troubleshoot with customers regarding mechanical equipment issues, repair and configuration
• Install complex retrofits
• Generation of work reports
• Support the Engineering, Sales and Parts teams in technical matters
• Identify, refer and follow up on Parts, Retrofits and Upgrades opportunities