Field Service Engineer Bio A at Sartorius AG

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Degree, Field Service Experience, Troubleshooting, Customer Support, Communication Skills, Team Spirit, Mobile Tools Familiarity, English Proficiency

Industry

Biotechnology Research

Description

The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Main Responsibilities & Tasks: Provide service and customer support during field and inhouse visits or dispatches Manage all on site installation, repair, maintenance, contract and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Ensure the timely and correct documentation of processes Operate vehicle in a safely manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations / briefings Contact customers concerning processes of the customer file Build positive relationships with customers Qualifications & Skills: Technical degree in chemistry, biology, physical measurements or similar Minimum 3 years of proven field service experience in life science market Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules High customer orientation communication skill Team spirit Familiarity with mobile tools and applications Good command of spoken and written English About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal. Here you will find the best application tips from our HR team. Information on the application process can also be found in this video and under FAQ & Contact. In this brochure you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog and our career website. Set up your personal Job Alert now and never miss an opportunity to apply for a job that suits you. Please note that you will receive an initial confirmation message. You'll need to confirm your selection to start receiving job alerts tailored to your preferences.

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Responsibilities

The Services Technician will provide service and customer support during field and in-house visits. They will manage installation, repair, maintenance, and testing tasks while ensuring customer satisfaction and retention.