Field Service Engineer at Boston Scientific Corporation Malaysia

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Field Service, Maintenance, Repair, Recalibration, Customer Satisfaction, Time Management, Communication Skills, Problem Solving, Analytical Skills, Quality Assurance, Collaboration, Accountability, Self-Initiative, Detail-Oriented, Logical Thinking

Industry

Medical Equipment Manufacturing

Description

Provide technical support to internal and external customers with all BSC's Capital Equipment and third-party capital equipment distributed by BSC. Perform service activities such as the maintenance, field action (repair at the hospitals), recalibration (routine maintenance or preventive maintenance), upgrade, and repair all BSC's Capital Equipment and accessories in-house and in the field. Operates programmable AC auto-tests, samplers, real-time oscilloscopes, pulse generators, meters, power supplies and special AC (alternate current) test fixtures. Reporting all service activities in approved Service Management Systems and meeting key performance indicators. Responsible for monitoring, organizing and maintaining personal trunk stock, tools & test measurement equipment and spare parts. Responsible for customer satisfaction with BSC equipment's performance and services. Analyze and assess product operation and make recommendations for optimal device management. Collaborate with relevant functions for content management of knowledge platform. Key stakeholders: Capital Equipment Manufacturing, Repair Operations, Manufacturing Engineering and any other internal customers as required. Travel frequency: Daily Field works including but not limited to routine maintenance checkup or repair works at local hospitals when required. Establishes and promotes a work environment that supports the Quality Policy and Quality System. Works under general direction from more senior level roles/manager 2 years or above relevant experience being a Field Service Engineer Bachelor's degree in Engineering or related disciplines Good communication skills. Good in English and Mandarin is a must Technical skill required Self initiate with minimal supervision Accountability and time management skills Detailed mind and logical thinking skills --- Requires expanded conceptual and technical and/or functional knowledge in own job function Broadens capabilities in applying concepts in job function --- Demonstrates working knowledge of business and industry practices and company processes to accomplish own work --- No supervisory responsibility; accountable for own contributions and meeting objectives

Responsibilities

Provide technical support and perform service activities for BSC's Capital Equipment and third-party equipment. Ensure customer satisfaction and maintain service records while collaborating with internal stakeholders.