Field Service Engineer

at  Bystronic UK Ltd

WHO WE ARE. WHAT WE DO.

We are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond.
We want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain.

QUALIFICATIONS:

Technical school, apprenticeship, college, or bachelor’s degree in electrical or mechanical engineering or related field desirable.

TECHNICAL KNOWLEDGE:

· Ability to maintain and repair electrical, pneumatic and hydraulic drawings /schematics independently.
· Ability to do CNC / PLC updates and downgrades
· Basic understanding and knowledge of CNC/ PLC and drive systems
· Good understanding and knowledge of
- Trouble shooting
- IT/Software: DMS, CRM, LMS & Microsoft Windows, drive systems (axis systems, handling systems), CNC and PLC bus-systems
- Safety Regulations, whereas the employee is able to work in high voltage and high pressure areas.
- Mechanical Engineering

PERSONAL & INTERPERSONAL SKILLS:

Communication: Able to communicate and explain situation effectively & clearly.
Acts with courage: Will stand up and be counted. Doesn’t shirk from personal responsibility.
Honesty & trustworthy: Maintaining the standard of honesty, trustworthiness, and integrity all the time.
Interpersonal savviness: Ability to build and maintain solid working relationships with colleagues, superiors, and clients.
Demonstrate empathy: Understands the client’s problems and concerns and displays a motivation to be helpful.
Accommodating to clients: Able to balance client’s and own organization’s needs to make sure that the client is satisfied.
Level -Headedness/Composure: Remains cool under pressure. Stays calm and even tempered when handling crises, stressful situations, continuous change, or unexpected developments.
Works well with supervisor: Responds to coaching; honest and respectful of supervisors.
Dealing with uncertain situations: Able to deal with uncertain or ambiguous situation.
Decides and acts without having the total picture; comfortably handles risk and uncertainty.
Develops technical knowledge: Learning agility, learns new things quickly and can apply the
knowledge on the job.
Follows rules & regulations: Understands and follows rules & regulations.
Staying on task: Spends their time and the time of others on what’s important on an efficient way.

OTHER RESPONSIBILITIES:

· Completing and communicating required reports such as:
- Service reports and support request forms
- customer feedback
- Installation documentation in the CRM
· Following and initiating quality improvements per ISO guidelines
· Requesting spare parts from stock and the respective delivery to the customer
· Assisting in the consultation of sales and service offers
· Being responsible for solving and tracking quality complaint
· Any local & additional responsibilities: TBA

PEOPLE POWER OUR PURPOSE

Imagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting the sheet metal industry and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose.
As much as we are in a technology business, human beings drive real change.
Job Types: Full-time, Permanent
Pay: From £35,000.00 per year

Benefits:

• Bereavement leave
• Company car
• Company pension
• Cycle to work scheme
• Employee discount
• Private medical insurance
• Referral programme
• Relocation assistance
• Store discount

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have a Level 3 in Engineering?

Licence/Certification:

• Driving Licence (required)

Work Location: On the roa