Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.
Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela’s world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of. These programs are supported by Candela’s global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).
The Company’s headquarters are in Marlborough, Massachusetts, US, with and additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations and distributorship arrangements.
From day one you are part of the Candela community – a collaborative, forward focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people.

GENERAL SUMMARY

As part of the Customer Service Team, you will be at the frontline of the business. Ultimately your success will rest upon the delivery of the highest standards of service and customer satisfaction for the whole Candela product range.
Specifically, providing comprehensive technical customer service support for the business, providing support and feedback on technical field issues, complaints and early warnings to drive manufacturing improvements, reliability and serviceability.

ADDITIONAL REQUIREMENTS

• PC literate with a familiarity of controls systems and Office 365 suite.
• Continually develop knowledge of laser equipment for medical & aesthetics.
• Self-started, motivated, organised.
• Adhere to company guidelines and procedures regarding health and safety.
• Adhere to company policies and procedures for service and maintenance of products.
• Flexibility, professionalism and a high degree of integrity when working on client machines.
• Ability to work independently to a very high personal standard.
• Communicate and share knowledge with clients and amongst fellow engineers.
• Must be able to lift items up to 30 kilos.
• Willingness to travel 80% of their time.

Please refer the Job description for details