JOB OVERVIEW

We are seeking a dedicated and skilled, Canon-trained Printer Engineer to join our Client’s South East team. In this role, you will be responsible for providing exceptional technical support and service to our clients on-site. You will troubleshoot, repair, and maintain a variety of equipment, ensuring optimal performance and customer satisfaction. The ideal candidate will possess strong problem-solving skills and have a passion for delivering high-quality service.

EXPERIENCE & QUALIFICATIONS

• All applicants must be a Canon Certified Engineer (must have completed official Canon training programs with a valid certification as a Canon printer engineer).
• Proven experience in repairing and maintaining Canon printers (laser, inkjet & multifunctional).
• In-depth knowledge of Canon printing technology, including troubleshooting, diagnostics & repair procedures.
• Proven experience with different types of printers (small office to enterprise level machines).
• Strong understanding of mechanical, electrical, or electronic systems.
• Excellent communication skills with the ability to build rapport with clients.
• Ability to work independently as well as part of a team in various environments.
• A valid UK driving licence is essential for travel to client sites.
• Flexibility to work in different locations across the South East and London.

• Conduct on-site installations, repairs, and maintenance of Canon printer equipment (laser, inkjet & multifunctional devices) as required.
• Troubleshoot technical issues and provide effective solutions in a timely manner.
• Diagnose and resolve hardware, software and connectivity issues.
• Maintain accurate records of service activities, including reports on repairs and maintenance performed.
• Collaborate with clients to understand their needs and provide training on equipment usage when necessary.
• Ensure compliance with health and safety regulations while working on-site.
• Liaise with the engineering team to provide feedback on product performance and suggest improvements.
• Stay updated with Canon printer technology, industry trends and advancements to enhance service delivery.
• PDI & refurbish devices in our clients office as and when required.