JOB DESCRIPTION SUMMARY

BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will play a key role in delivering high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting-edge medical technologies, including Infusion Devices, Automated Dispensing Cabinets, and Pharmacy Robotics, with responsibilities ranging from corrective repairs to preventative maintenance, all while ensuring compliance with Medical Device Regulations.
The successful candidate will join a team supporting BD Alaris and BD Pyxis infusion and medication dispensing systems throughout the UK and Ireland. Although the primary focus will be on serving healthcare sites across London (Central - M25 Corridor), the role requires flexibility for nationwide travel and overnight stays. The position demands both technical expertise and a customer-focused approach to ensure the reliable performance of critical medical systems.

ABOUT THE ROLE

BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities.
Your primary focus will be on the maintenance and servicing of our advanced medical technologies, including Infusion Devices, Automated Dispensing Cabinets and Pharmacy Robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with Medical Device Regulations.
This is a field-based role covering central London and ideally located within the M25 including occasional national travel

MAIN RESPONSIBILITIES WILL INCLUDE:

• Perform on-site or remote technical support & training, including installation, corrective and planned maintenance adhering to customer service level agreements.
• Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution
• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reporting and data entry our customer service management systems, compliant with KPI’s and Medical Device Regulation
• Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration. Build and maintain an efficient car stock inventory.
• Strictly respect and compliance with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements