OUR ORGANIZATION

This role sits within our Instrument and Enterprise Services (IES) organization, which provides a single source for integrated lab service, support and supply management. Our customized service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange for service on a single instrument or are seeking resources to handle entire labs, there is a solution to meet their business requirements.

WHO WE ARE LOOKING FOR:

• Professional background in Electronics/Chemistry/Engineering or related subjects
• Experience in handling- or servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist or Technician in a laboratory
• Proficient in English; additional Nordic languages a plus
• A valid Driver’s License
• Comfortable working in a customer-facing role, with an always customer-centric approach
• Strong interpersonal and administrative skills
• Self-sufficient; comfortable working independently with minimal guidance; and a logical approach to setting work priorities
• Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week), including some overnight stays and longer trips (up to 80% per annum)

• Support and enable customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services and qualification services in a professional and timely manner
• Provide the highest quality level of telephone and remote support
• Actively promote our contract products
• Achieve customer satisfaction through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible
• Manage the company’s assets provided, such as stock/inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Co-ordinate with a variety of internal partners for service planning/scheduling (Dispatching, Team Leader etc.)
• Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports, etc.)
• Collaborate with the Sales team regarding lead generation, customer activities and updates