Field Service Engineer

at  Complete Genomics

SUMMARY:

MGI Tech Co., Ltd. (MGI), a subsidiary of BGI Group, is committed to enabling effective and affordable healthcare solutions for all. Based on its proprietary technology, MGI produces sequencing devices, equipment, consumables and reagents to support life science research, medicine and healthcare.
MGI’s multi-omics platforms include genetic sequencing, mass spectrometry and medical imaging. Providing real-time, comprehensive, life-long solutions, its mission is to develop and promote advanced life science tools for future healthcare.
The Field Service Engineer provides onsite and remote service and support to customers. She/he provides feedback and service knowledge to other departments to drive improvements and share information on NGS Sequencing Instruments and system service. The Field Service Engineer performs Service activities at clinical and scientific research sites according to approved written instructions, and documents the activities performed. This position is based in Montreal, Canada.

QUALIFICATIONS:

• Bachelor’s degree in an engineering/science field or equivalent experience.
• Minimum of 5 years of experience servicing electro-mechanical products, medical devices preferred.
• Exceptional customer service skills and professionalism.
• Ability to troubleshoot and solve malfunctions in complex electro-mechanical systems.
• Excellent organizational, time management, written and verbal communication skills.
• Proficient in Microsoft Office products (Word, Excel, Outlook).
• Detail oriented.
• Ability to follow procedures without deviation.
• Up to 50-70% travel.
  Complete Genomics does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources.
  Complete Genomics will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Complete Genomics and will be processed accordingly without fee.
  Complete Genomics has the sole discretion to determine with whom we will enter into a contract. If you wish to work with Complete Genomics, please contact the Human Resources department at careers@completegenomics.com .

• Troubleshoot, repair, and perform preventative maintenance on NGS sequencing systems according to documented instructions.
• Install and remove NGS sequencing systems at clinical sites according to documented instructions.
• Document activities, as required.
• Coordinate service activities with site personnel, as needed.
• Provide technical phone support to customers.
• Communicate and help resolve technical issues in preparation for the install of an sequencing system.
• Train others to perform servicing activities on NGS Sequencing systems.
• Generate service instruction documentation.
• Propose design changes to improve reliability, serviceability, and the customer experience.
• Follow all safety policies and procedures.
• Support manufacturing, as needed.
• Other duties, as assigned.